Poor
89 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Unchained Music offers music distribution for independent artists and labels.
unchainedmusic.io (unchainedmusic.io) has 89 customer reviews on Rated Honest, with an average rating of 2.6 out of 5.
89 approved reviews, newest moderated first
Ed B.
Posted
Unchained have been fantastic to work with. A great team who are happy to offer help and guidance whenever it is needed. And most importantly for us, they prioritise actual music/art. Highly recommend.
Response from unchainedmusic.io· Sep 9, 2025
Hey Ed, Thanks for leaving a positive review and we're glad that you find our approach to music encouraging! If you need anything else, you know where to find us. Best, Unchained Music
B.Vision
Posted
The Team at Unchained has helped us loads setting up our project. I felt supported as an artist and all the guidance have felt authentic and music/art driven rather than business driven. Would 100% recommend for anybody looking for a smaller boutique distro experience. the digital music field is changing loads, Unchained is prioritising actual music makers, something very valuable in this day and age.
Response from unchainedmusic.io· Sep 9, 2025
Hey B Vision, Thank you for the kind words. If you need anything else, you know where to find us! Best, Unchained Music
VTDR
Posted
Absolutely in shock. They took my money and are offering 0 service in return. I'm posting another review in hopes of at least a refund (which the thieves refuse to do) and I'll seek further legal help on this. God knows what further data and rights they steal from creators. Still no help on my issue and they simply refuse to release my work after robbing me of money.
Response from unchainedmusic.io· Aug 26, 2025
Hi VTDR, As mentioned in your previous 6 reviews, we're sorry for the frustration and are attempting to solve your issue, however we are unable to do so unless you are able to provide us with your account information. The only reason we remove releases and lock your account is if you violate our content policy or anti-fraud policy, which you can view in the footer of our website. If you would like to solve your issues, please reply to the request for information that we have sent through Trustpilot. Best, Unchained Music Support
Marco Records B.
Posted
They stole my money and my music !!!!
Response from unchainedmusic.io· Sep 17, 2025
Hey Marco, We're sorry that you had a bad experience, however the only way that we'd lock you out of your account is if you breached our content policy and didn't respond to the multiple emails we would have sent. If you would like us to investigate further and solve your issue, please respond by providing more information about your experience with us via the request from Trustpilot, and we can take a look. Best, Unchained Music
Софія С.
Posted
Scammers! They haven’t responded for 2 months!!! How long will u keep me waiting? A year? Better to find an alternative than to deal with this shit
Response from unchainedmusic.io· Sep 17, 2025
Hey Marco, We respond to all of our users via live chat within 24 hours Monday-Friday, and via our support form according to your subscription tier. We'd be happy to dig into your issues more and solve them to the best of our ability if you provide more information via the request we've sent you via Trustpilot. Best, Unchained Music
Fazene F.
Posted
ive been on pro subscirption for about three years , had a couple of singles and albums, i made three roster groups, a hiphop, a post rock and a soul r&b group, and some where AI generated, after there sudden change in poilicies i had all my AI generated album bumped of all stores .. and the physical tracks not made in AI i had trouble releasing them .. they were asking me a IRSC code when i didnt even have one for some tracks, my licenses of features needed a receipt ? it started to be too complicated, and the fact that they put down my albums and singles of the stores without even asking or e mailing me was the top of it all, i deleted my account .. very poor response time aswell and very vague aswell . the funny thing .. they are proposing an AI mastering service, but dont allow artists to post theyre AI creations ?, they do know in the music industry mastering is an art, and the most respected technicians are those able to master prestinly a track ?
Andrew
Posted
Respond times are super slow! Where is my music? How many different tests and forms do we need to fill out already? I've paid for this and I want my music up. I almost recommended unchained music to people. Good thing I waited to test it out first.
Steven
Posted
High dissatisfaction, I have been using the service for a long time, when I tried to get support I got answers that they couldn't help me, sometimes they didn't even answer for several weeks or months, I thought about buying a plan, but due to my experience I had to look for an alternative because the service didn't work well and couldn't help me.
