Greg
Posted
Great Product, awful Delivery Experience
XPO arrived with only the base of my umbrella, the driver apologized and assured me the other pallet would be delivered the next day - that never happened... For over a week I had to follow up with XPO asking them if they had found my umbrella. Never once did they call me. I then called Umbrella Specialist to lodge a dispute. They informed me that 72 hours would need to pass before they could ship a replacement. I heard nothing after the 72 hours so called Umbrella Specialist after 114 hours for an update. They then agreed to ship a replacement umbrella. Eventually XPO found the original umbrella. The box was damaged and broken apart but I accepted it anyways. The replacement umbrella will now need to be send back to Umbrella Specialist. A lot of time was wasted and I'm sure this unnecessary "overhead" is built into the sales price