UltraFix Appliance RepairReviews of ultrafixappliance.com

Criminal’s wanted to charge $450 for a 5 minute job for a $30 part when you call customer service they tell you that the technician has everything they need to perform the repair on his truck (which was a big lie) the technician drove up in his car . so don’t fall for BS. It will cost you $100 to tell you that your appliance is broken the part was $30 on Amazon and the video to show the repair is free on you tube ( which took 5 minutes) STAY CLEAR.

I am writing this review to warn others about the terrible experience I had with this company. I hired them to repair my refrigerator, and the technician was at my house for less than 10 minutes before charging me over $200. I assumed the job was done right, but exactly two months later, the exact same issue returned. It is clear that the root of the problem was never actually fixed. I recorded the whole job. ​When I reached out to the company to explain the situation, they told me the repair was no longer under warranty and that they would charge me the full fee all over again to come back out. When I tried to follow up and discuss this, they started completely dodging my calls. I have called several times and left multiple voicemails, but they refuse to pick up or call me back. ​This company took my money for a 10-minute band-aid fix and refuses to back up their service or their business. They are completely unprofessional and have atrocious customer service. Save your money and find an honest, reliable repair company, because this one is a complete rip-off.

I scheduled an appointment which they gave me 10 to 1 window and last 45 minutes they notified me they would be late but never a specific time. When i made the appointment i told them i must leave my home for work at 1 30 and they said that should not be an issue and here we are. I asked if they could make it tomorrow they said no. Next availability is in 3 days. Sorry i don't do business with not reliable people. Good luck

Avoid this company at all costs; there are many more reliable, quality appliance service firms out there. I like others I expect chose Ultrafix because their website strongly implies that they are officially certified technicians for the brand of stove top I have, this is NOT the case. The service I received has been incompetent at best and a significant waste of my time and money. The large amount of online (Google) reviews they have are due to incentives they are offering. They claimed they were A+ BBB rated when they had their accreditation revoked. And they are holding $2200+ of mine and refuse to give me a refund despite admitting they can’t fix my appliance. After 5 visits over 6 weeks, ~8 hours of on-site work and easily 10+ hours of my own time waiting on the technician – the issue I have with my appliance is still unresolved. The technician misdiagnosed the problem multiple times, showed up with the wrong tools, was never on time and often late, spent much of all his time talking on the phone (possibly getting guidance on the job), and never seemed to have a grasp on the work at hand. About as bad as it gets. To make all this worse, Ultrafix management are now refusing to refund the $2200 I paid them even though they’ve given up on the issue, suggesting that the only way I’d get a full repayment is if I allow them to re-install electronics they tore out weeks ago which I have no idea how it’s been handled or stored! They are expecting me to pay for their “trial-and-error” approach to their work. I’m taking formal proceedings against them now to get my money back and following up with various authorities about their clear misrepresentation of themselves as being affiliated with the major appliance brands as well as their misuse of online review platforms.

DO NOT USE THIS COMPANY!! Jennairre downdraft gas cooktop/oven. Front, right burner not lighting on its own, so contacted this company for assessment/repair. Technician came, assessed the burner and said it needed to be replaced along with the rear burner on the same side as 'both should be replaced rather than just one'. Appointment scheduled for replacement once the back ordered item was received 1.5 weeks later. The replacement appointment was scheduled on a day from 2-5pm. Technician showed up at 630pm, and at 830pm, I finally said it was time to wrap up. He fumbled with that cooktop for two hours completely dissembling the entire thing, sighing and shaking his head. It was evident he had no idea what he was doing. He finally replaced the front burner but said he had the wrong part for the back one. I said to refund the part as it did not need to be replaced to begin with. He did not reset the clock to the right time which I found odd. The next day, I was unable to change the clock time bc the top half of the numbers on the touchscreen did not work. They were working just fine before he came and took the front, top, back, bottom and oven door off of this unit. I called asking for a manager, was told one was not available, and after threatening to post this review, was told one would call me. 'Ram' called me and said he would send a 'senior technician' to assess the situation. One came two days later and told me the rear burner needed to be replaced and that the touchscreen was not working. I said I was aware and that was the reason he was there. He said a manager would be in touch, and left. He was in the house maybe 10 mins. Ram called back telling me that primary focus was the burner and I said no, the broken touchscreen was the primary focus. He said that part would cost $2,000 and they were not going to pay for that. This home has been sold and we close 8/26 and his technician somehow damaged the touchscreen leaving me with a range that initially passed inspection but of course would not now. They did refund the labor charge for the original 'repair' but that was it. Left me with this five days before I close the sale of my home.

He fixed the refrigerator but damaged my hardwood floors. You don’t drag a very heavy refrigerator with 1 pieces of cardboard under each caster and not expect to damage the floor. I sent them pictures of the floor damage and stopped credit card payment but they continue to send me a bill. Repairing my floor will be much more expensive then paying the bill

We were hopeful this matter could be resolved privately after UltraFix acknowledged that their technician failed to verify the drain line connection before leaving our home and accepted responsibility for the resulting water damage. They apologized, explained they were a small company, and offered $1,600 toward nearly $6,000 in repair costs. We responded with additional invoices and photographs showing the actual damages. Unfortunately, after providing the additional evidence, communication stopped. We have not received any response despite our efforts to continue working toward a fair resolution. Our goal has never been to involve attorneys or create unnecessary conflict. We simply want to be reimbursed for the actual damages caused by an incident that the company has already acknowledged was their responsibility. Beware, if you are not ready to pay for damages caused by this company.

I called UltraFix and they sent Khalid S over on the same day to fix our washing machine. He was so nice, reliable and skilled. He had all the parts he needed there. Our washing machine works great now.