Excellent
180 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ultimate Office provides innovative organization and storage solutions for your business and home office. Our passion is for taking the ordinary and making it not just extraordinary, but Ultimate.
Ultimate Office (ultimateoffice.com) has 180 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
180 approved reviews, newest moderated first
Cynthia
Posted
Very helpful staff!
Response from Ultimate Office· Jun 22, 2017
Thanks so much for the great review. We appreciate your business and value you as a customer. We are here for you, whenever you need us! 800.631.2233 -Ed
Joy
Posted
Unusual Products. I have purchased off and on as a personal office user. This with previous owner and now his new start up. I find products dependable and lasting durability. Some products appearing in the catalog are not what I envisioned upon receiving them. The WORST problem is the shipping, Used big boxes for shipping smaller items. All arrived in good shape but such a waste of packaging. Since items come from different warehouses, I am not sure how it could be done different. I hope they offer full-time customers a deep discount on shipping costs.
Response from Ultimate Office· Jun 22, 2017
We try to offer a wide variety of unique solutions to organize the office. In some cases we do ship from multiple suppliers and I apologize that correct size box was not utilized. We appreciate your business and value you as a customer. Thank you again for your business. We are here for you, whenever you need us! 800.631.2233 -Ed
CMiller
Posted
This was the first time I had a problem with an order. I contacted Ultimate Office and they got right on it. I received my correct item and they contacted the 3rd party shipped to send me a no charge return label for the items received in error. The same great service I always expect and receive.
Response from Ultimate Office· Jun 22, 2017
I am glad that we were able to quickly resolve the problem for you. When something goes wrong, we are always here to make it right. Thank you again for your business. -Ed
Granny Kat G.
Posted
I love these notebooks, it's a diary, bullet journal and sketchpad all in-one. The notebooks were individually packaged, they were packed well in a box, delivery was fast, and checkout was easy.
Response from Ultimate Office· Jun 22, 2017
Glad you like the notebooks and they were delivered promptly. We appreciate your business and value you as a customer. We are here for you, whenever you need us! 800.631.2233 -Ed
SSC Clerk Kalaheo H.
Posted
Great Service! Order was shipped promptly. No hiccups.
Response from Ultimate Office· Jun 22, 2017
Thanks so much for the great review. We appreciate your business and value you as a customer. We are here for you, whenever you need us! 800.631.2233 -Ed
Kristen
Posted
I have ordered several of the DopuMate Desk Organizers for different offices I have worked in - they always ship promptly - I thought I was missing a small piece in a shipment and called - the customer service lady that helped me was so nice and helpful, she obviously had several calls for the same "missing piece" and was able to tell me exactly where to find it in my package, without exasperation!
Accounts
Posted
Great customer service like all the products.
Response from Ultimate Office· May 30, 2017
Thanks so much for the great review. We appreciate your business and value you as a customer. Please call anytime for help with product selection! 800.631.2233 -Ed
Donna
Posted
I always find it troubling when companies continue to advertise products on their websites, with NO notification UP FRONT that the product is in fact out of stock and/or backordered. My order with Ultimate Office was placed in late January, and it did not finally ship until about 4 months later. Even though customer's credit card is not charged until the item is shipped, it does not help customers to plan appropriately when not informed at time of order that the item is NOT in stock. I had already placed the order and then received notification from the company (about a week later), via a phone message left on my answering machine, of the backorder situation. No accurate timeline was provided as to when the product was expected to arrive, nor did they bother to keep me apprised of ongoing status -- I had to keep calling them to inquire. Also, although I like the function and storage capacity of the shelving unit I ordered, I felt it was way overpriced for the "styro" plastic materials of which it is comprised. Assembly instructions were poor.
Response from Ultimate Office· May 26, 2017
Hi Donna, Please accept my apologies for the service issue you encountered. We keep nearly every product in stock, and I am sorry that the product you ordered was out of stock for an extended period of time, and that at the time of the order the out of stock message was not clearly visible. We changed over to a new website earlier this year and it appears that the out of stock message was not displaying properly. We have since fixed this issue. In general, backorders are very few and far between, but clearly we had an extended delay on the product you ordered. We appreciate your business and value you as a customer. Thank you for taking the time you make us aware of the problem and hope that you give us another try when the time is right. Please give us a call at (800) 631-2233 and we will be happy to provide you with a promotion code to save on your next order. - Ed Bauer
