Ulta BeautyReviews of ulta.com

I am a 70 year old woman and applied applied for a for a credit card about about 2 years ago. I ordered online, comma which at my age, is is very useful at each time paid the balance in full without Interest. I went to my nearest ulta on July 7th and Purchased Over a $100 of product And found out at that time my card had been closed. I had to explain that I did not have a balance and pd off the card and was told was told that when you do not use your credit card card more than 6 months they automatically close your account. I was never told that when I opened the count because it does go against your credit when an account is closed. I called Ulta corporate headquarters and also commnity bank To no Avail. This is the worst company to do business with.

Worst service and app ever. The stores are just getting worse all the time.

ULTA THIS IS STORE 1209. If i could give 0 stars i would. But, no worries! Corporate knows . Disgusting place. Disgusting. DISGUSTING. And I'm not talking in terms of appearance. Very clean well organized. However the employees? HA! I'm sorry did they just come out of jail? Where did they find them? What was the hiring process? Today is 7/1/2022 at around 10:30 am. There was A BIRD. In a pink hat. And skirt (at her big grown age... really?) working there. HER NAME IS ALETA! ALETA. (I HAD TO CALL 4 times to get that. They 2nd time they plain hung up on me before i even got a chance to speak, other times they just didn't answer and let the phone ring out). Besides the fact that she looked a hot mess, she gonna have an attitude at 10 IN THE MORNING over something that had nothing to do with her. First of all i walk in, No greetings nothing. Everyone is just looking at me like I'm not supposed to shop there lol. Cool. No prob. I'm black, I'm not wanted in a lot of these businesses. That's another issue tho. So I'm peacefully walking in minding my business, looking for the fenty beauty section of the store (I had never been in this store EVER. I don't know the store as well as you do you ugly disgusting bird, so forgive me!) and this big bird girl sees me walking around looking lost and she's with a customer so obviously she's not going to stop servicing her customer for me. I get it 1000000%. the manager, he has locs, comes over and he's like hey Do you need help? I'm like yes actually I'm looking for the fenty aisle. Turns out i was standing right next to it. This big nasty attitude bird is gonna STOP servicing her customer to be in MY BUSINESS and yelllll at me yall. She Screams "ITS RIGHT THERE!!!" With an attitude. First of all i didn't know who she was talking to but then i stopped to look at her and she's looking right at me. Let me tell y'all. If i was not a child of God. You don't know what kind of day I'm having you don't know what I've been through this entire morning. Why are you going out of your way as an EMPLOYEE to disrespect me. If you don't like your job? QUIT! Quit babe. Don't take that out on me. I've done nothing to you! Afterwards, The manager (the one with locs) goes it's right here, professionally. I laughed it off. I felt horribly inside. I'm someone who likes to gaslight myself into thinking I'm wrong, I'm the problem even when I'm not, but I KNEW i was not the problem here. I knew it. I didn't do anything but not know where fenty was. Sorry?! CRUCIFY ME ALETA. it's cool tho. Corporate knows her name. Corporate knows exactly what she is. ALETA, have some patience, have some empathy. Relax. Go back to the jailhouse you came from. You should be lucky ulta employed a bird like you. Mind your business babe. Learn to mind it. It's retail. Retail will have your occasional blind customers. SMD

I can't tell you how stupid I feel that I gave this awful trash can of a company another chance. I thought I was being too harsh the last time I ordered from them and my shipment came in complete and utter disarray half of the items broken thrown in like they were being evicted and had to throw everything in 30 seconds into a box and exit the warehouse. But nope I wasn't being too harsh I gave them a second chance because you know what sometimes they sell items that other places don't sell and I just wanted to really be taken care of after the last time they screwed me over they didn't refund me they didn't exchange my items. Ulta is less caring about their customers then a 99 cent store. I am in awe of how my package came to me today. Every single eyeshadow that I ordered is broken the Box looks like it went through a wood chipper. It is disgusting and I am pissed

I went to get my hair dyed a certain color and all I can think about is how I will not go back for more coloring to reach my end goal before my wedding. The woman who dyed my hair started with asking if I was going to cut my hair to which I said we talked about it but didn’t need to (I trimmed it myself the week before). At the end of my appt she cut my hair to “shape it” to my face. And then charged me the $44 for it. During my appt she yanked my hair several time and all I got was an “ope” not a single apology when she knew she had messed up. She also burnt my head 3! Times with the hair dryer to which I had to forcefully yank my head away from it each time and she paid no notice. She also continued to shame me for box dying my hair previously. Yes I know it’s bad for my hair but this is the first time I’ve been into a salon in 4 years! She also answered her phone put it on speaker and listened to it while working on my hair. She was supposed to check the dye in 10 minutes and waited 20+ minutes as she did a blow out for someone else in between. This was a check to make sure my hair didn’t frizzle up from the bleach. I am just saddened and will not be returning to Ulta because of this and will find a new salon.

I had a return with receipt and Frances helped me right away. I bought more items. I am always greeted at Lakewood Ulta. Emily went out of her way to help with my dry hair for hydration hair products since I'm allergic to tree nuts. Lisa took much of her time to help me with my unruly phone while trying to get into the Ulta App with spotty internet. I suggest going weekdays less busy and the service is 👍 Great 🙂 I'll be back.

This company has CONSTANT DELIVERY ISSUES! Then when you tell them that it has not been delivered, they just read the tracking number and say that the company says that is has,,,ARE YOU SERIOUS?? I have been a loyal ulta customer at diamond or platinum status for years and they are refusing to replace my order or at least refund me my money.

Product: IT Superhero No-Tug gel eyeliner: Purchased at Ultra Beauty (Sales associate suggested the product) Worst eyeliner I have ever purchased. The product, cakes, smears, harsh to apply, and does not sharpen easy even with a sharpener designed for this type of product. Do not purchase this eyeliner. Try the one from Benefit instead, much smoother and easy to control.