Ulta BeautyReviews of ulta.com

Cashier was poorly trained on transactional Knowledge. I had a transaction for almost $400 and I wanted to do a split payment. After my first payment I wanted to add something else . Without any communication she voided my payment and left me with days pending on the refund during holiday season . So instead of $400 I am out $537 as I have to wait for this voided payment to be refunded . Had I’d been informed I would’ve paid for the added item separately . Nothing was done no Courtesy item was given no discount off NOTHING . I am a valued Ulta customer and I am appalled and don’t know if I will continue to give them my money . Sephora it is.

Wow I can't believe have long it takes for my online order to be mailed out, I won't be doing anymore online with ulta

So you buy stuff with cash or debit and with a receipt you still cannot return it , they claimed they could only give me store credit. It said it NOWHERE on the receipt that there are no cash refunds or posted on the site or in the store, I asked them to show me of coarse they couldn't they just said it's how the system is setup. So setup to scam you. Only buy there if you plan to never return or exchange it so you better check it well, open it( make sure it's in there), one of the items I received was already used gross. Pretty sure you can't resell used makeup/lotions but they do . I told my mother in law, grandma,their salon and friend group and her salon to not buy their anymore, hope this scam was worth 12-15 regular customers. Oh but they are doing so well making fun of women I'm sure 1,200 a month loss doesn't matter to them.

Was super nervous to go to a new hairdresser but Fabi right away put me at ease with her knowledge of hair and color. I’m weird about how I like my hair and she nailed it, she took time to go through my hair and suggested products for me. She is amazing and my new go to girl.

Ask employee about what was the price of a discounted item, cause there was no price marked. She stated don't know, their discounted and walked off. I was highly upset. My daughter had bought over $200 dollars worth of stuff and told her what happened. I will not be going back. There are other places that treat me with respect! It's sad!

Me and my daughter visited the Ulta beauty store in Murfreesboro Tn . There was an employee named Mason very helpful. Mason took the time to answer all of our questions help me with foundation and a good skin care product for my teenage daughter thank you so much Mason.

I've had more than 3 pickup orders canceled by my local store, with no explanation. If it's an issue of stock, then they need to figure out a way to show what's in stock and what's not -- or even what's low in stock -- on the website BEFORE people order. I ordered for shipping, but when it didn't ship in 24 hours, I decided to cancel it and order for pickup instead, since the site said it was in stock. Only for the pickup order to cancel and now I won't get the item before Christmas.

Absolutely the worst online customer service ever!! 1st- Extremely hard to understand rep, because phone call was outsourced! Then over a 45-50 minute continual phone callS & being disconnected 5 x’s- representatives in the middle of sentences, completely stops talking mid sentence-without being disconnected And Not being put on hold, They just stop talking, this happened 3 of the phone calls! Last 5th phone call “back to customer service yet again” (866-983-8582) speaking with another rep (that I couldn’t understand) & in the middle of him speaking a word, he stops “mid Word” because a massive fight is breaking out in the background screaming, yelling, objects hitting something, extremely loud crashing noises is going on & he’s obviously still on the phone call w/me because I can hear the commotion in the background and I’m sitting there saying “hello, hello” (with no response from him) this goes on for almost 30 seconds while I’m hearing this massive “Jerry Springer brawl” going on- THEN either I was hung up on PURPOSELY or disconnected yet again, (maybe the phone was pulled out of the wall by one of fighting screaming banshees IDK) without getting my problem even addressed to the rep because I kept getting discontinued or cut it off mid sentence or even in middle of them speaking a word! I couldn’t even get my issue addressed! Don’t EVER call Customer Service, you will NOT get any help or issue resolved! I called my local Ulta where I shop & explained the situation & they could not help me either, because it was an online purchase- she was appalled & apologized continually for what happened, but couldn’t assist me cause of being an online issue.SO my suggestion to anyone going to buy Ulta products online DON’T because if there’s a problem & you have to call Customer Service for a return or to even trying to get it rectified, you definitely are taking a chance, heck you may be like me & never even get yo explain your problem! Buy what you need at your local store where they can assist you there!!! Buyer beware of online purchases! RDavitte!