Matrix FitnessReviews of uk.matrixfitness.com

BAD ! I hate matrix. Crap machines. Poor muscle contractions, poor ergonomics, really bad strength curves. Gyms only use them cos they're cheap! Matrix also lacks options & variations of machines.

Not intuitive to use. If you dare to put your left hand on the handle bar, it will end your program! What a stupid placement for the Off button!

Verkaufen gebrauchte oder über Jahre hinweg falsch gelagerte Ware als Neuware dem Kunden weiter. Gewisse Schrauben hatten bereits beim Auspacken Rost angesetzt und die Textilbänder der Pedalen rochen bereits nach "Dachboden"

Spent tens of thousands to kit out my boutique fitness center. A few years ago Once warranty ran out took out maintenance cover over £3500 PA. My wait times on parts and engineers call out is terrible. Previously 40 days for a cable for a matrix rower! Equipment is fine. But the maintenance and waiting time on parts is ridiculous. Never will I buy again. For the cost of the maintenance I hoped for good service. Don’t believe the sales man. Im currently waiting from August,(reported my fault) till December for parts. No movable safety stops on my hack squat. Unsafe to use. They don’t care. Shameful I’m pursuing this currently Trying to get hold of a manager. Will update. But please keep this in mind when ordering from Matrix.

We are beyond frustrated and disappointed with our purchase. We ordered a Matrix Ascent Elliptical for over $5500 on August 9, 2023 at their Johnson and Wellness Sunrise location with Keith, and it was delivered to us on August 17th with all kinds of issues. First, the incline feature on this BRAND NEW machine was not working and then it was making all kinds of noise when you used it, so I told Keith to send us another elliptical machine because this one was definitely defective. But I was assured that this would be resolved quickly, and a Matrix warranty claim was filed instead. Then I had to wait another week and a half for a new motor to arrive because they thought that was the main issue. When the motor arrived, I had to wait for their third-party tech service to arrive and make the repair. Guess what? They arrived on August 29, 2023 and after spending 5 hours trying to fix the machine, they were unable to resolve the problem and discovered further issues for us, such as the resistance motor not working, a horrible skip when attempting to operate the machine, and a damaged control board and data cable. HOW CAN YOU HAVE SO MANY PROBLEMS WITH A BRAND NEW MACHINE? I was aware that we had received a DEFECTIVE machine from the start, but Johnson Fitness simply WASTED my professional time attempting to do these repairs instead of simply sending me a NEW machine to expedite matters and make the customer happy. This is terrible customer service, and I am now unable to use the machine AT ALL. What a waste of my time and money! Furthermore, as a lawyer, I had to take time away from my hectic schedule to accommodate their repairs, which were obviously unsuccessful. Their tech was here from 9 a.m. to 2 p.m. and still couldn't fix the problem even after taking the WHOLE machine apart. We were told that we now have to wait for THREE new parts - a resistance motor, a data cable, a control board, and God knows what else?? I am extremely appalled by this and do not recommend purchasing from this company unless you like wasting thousands of dollars for awful customer service and defective equipment in return. Now, the resistance isn't working, the incline isn't working, and there's this noise coming from the machine, so the machine is absolutely USELESS. I will be taking legal action against this company unless a new machine is sent to me or a full refund is issued for this abominable customer service. Sending me a replacement machine is the very least this company can do to resolve this issue. Otherwise, issue me a full refund, and I'd rather order a new machine from another company that actually cares about their product quality and values their customers! Do not buy any Matrix machines.

Matrix weight equipment has terrible ergonomics. The equipment has very limited adjustments which severely limit ROM. Matrix bikes also have limited adjustments which do not account for long legged individuals. All-in-all Matrix produces very substandard equipment.

Die leute die diese Geräte konzipiert haben sollten mal selber ins Gym gehen. Grottenschlechte Geräte. 0/10. Wenn ich Rücken trainiere will ich rücken trainieren, nicht den Unterarm. Wer baut an fucking Rücken Maschinen drehbare griffe an??

Local gym bought a heap of spin bikes.for indoor cycling classes. Screens on about half the bikes constantly turn off and restart during use. Matrix is unable or unwilling to repair or replace despite the first issues appearing during warranty period. They claim its because the bikes did not get enough use due to Covid lockdowns. Even there excuses suck.