Ugeat Human Hair ExtensionsReviews of ugeat.com

Response from Ugeat Human Hair Extensions· Sep 1, 2026

Hi Wana, We’re truly sorry to hear that the Body Wave Weft did not hold its curl as expected. We understand how disappointing this must be, especially when you were expecting the texture and quality described. We take your concerns about the hair’s quality very seriously and would appreciate the opportunity to look into this further. We’ve also reached out to you directly via email so we can better understand what happened and work toward a resolution. Thank you for bringing this to our attention. We sincerely apologize for the disappointment and hope to have the opportunity to make this right. Kind regards, Ugeat Hair Customer Support Team

Response from Ugeat Human Hair Extensions· Aug 13, 2026

Hi Peggy, We’re truly sorry to hear about your experience. We completely understand how frustrating and upsetting it must be to have concerns about the hair’s length and color, followed by difficulties with your return and refund. We sincerely apologize for the frustration this has caused, especially given the value of your order and the time you’ve been waiting for a resolution. We’ve reached out to you directly as well, as our team would appreciate the opportunity to review the details personally and work toward a resolution. Thank you for sharing your feedback. We truly value your experience and hope we can make this right for you. Warm regards, Ugeat Customer Support Team

Response from Ugeat Human Hair Extensions· Jun 30, 2026

Hi Emily, Thank you for taking the time to share your experience, we’re truly sorry to hear about the frustration this situation has caused. We completely understand how disappointing it must have been to encounter unexpected return conditions, especially after trying to cancel your order. Your feedback about the clarity of our return policy is very important, and we sincerely apologize if this was not communicated as clearly as it should have been during your interaction with our team. Regarding refused packages, our policy is in place due to the way these returns are processed and handled outside of our standard return procedure. However, we understand your concern and how this may feel unfair, particularly since the item was sent back. We also want to reassure you that your experience matters to us. Our team has already reached out to you via email to review your case more closely and see how we can further assist and work toward a fair resolution. We truly appreciate your feedback, as it helps us improve both our communication and processes moving forward. Please feel free to respond to our email, we’re here to help.

Response from Ugeat Human Hair Extensions· May 3, 2026

Hi Adriana, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating and disappointing it must have been to receive extensions that didn’t match the color you ordered, lacked the expected volume, and didn’t reflect the “natural wave” described. This is certainly not the experience we want for our customers, and I sincerely apologize for the letdown and for any confusion regarding our return policy. We always aim to be as clear and fair as possible, and I’m sorry if this didn’t come across that way. We would really appreciate the opportunity to make this right for you, we will do our best to find a suitable resolution for your situation. Thank you again for your honest feedback, it truly helps us improve.

Response from Ugeat Human Hair Extensions· Dec 31, 2025

We’re sorry to hear your experience didn’t go as smoothly as it should have. To clarify our policies: our return guidelines (posted clearly on our website and shared with you via email) state that hair products are classified as personal hygiene items, so those with removed gold threads are NOT eligible for return or exchange. We’re still happy to help with returns for any unaltered items that still have their gold threads, per our policy. Also, it’s explicitly noted in our return policy that return shipping fees are the customer’s responsibility for personal reason returns. On product condition: all our hair products go through strict multi-step quality checks before shipping to make sure they’re perfect. We reviewed the photos you sent and didn’t see any signs of damage—but if you have additional evidence showing the item was damaged on arrival, we’d be happy to arrange a replacement or other compensation right away. We value every customer and aim to keep our policies fair and transparent for everyone. If you’d like to move forward with returning unaltered items, feel free to reach out to our support team directly.

Response from Ugeat Human Hair Extensions· Nov 4, 2025

Thank you for sharing your feedback. I’m really sorry to hear about the issue with your last shipment — I understand how frustrating that must be. Please reach out to us directly so we can review your order and work with you to find the best possible solution. We’d really like the chance to assist you further.

Response from Ugeat Human Hair Extensions· Mar 18, 2025

Hi Tara, We sincerely apologize for the delay and for any frustration this has caused you. This is absolutely not the experience we want for our customers, and we truly appreciate you bringing it to our attention. We’d love to resolve this for you as quickly as possible. Please reach out to us at [email protected], and our team will prioritize your concern to provide you with an update on your order. Thank you for your patience, and we truly appreciate the opportunity to make things right. Best regards, Ugeat Team

Response from Ugeat Human Hair Extensions· Mar 18, 2025

Hi Sara, We are truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience this has caused—especially with such an important event coming up. Transparency is extremely important to us, and we deeply regret that the items appeared as available when they were actually out of stock. We recognize how disappointing this must have been, and we are actively working on improving our stock management and website updates to prevent situations like this in the future. While we know this does not undo the frustration, we would love the opportunity to make things right. Please reach out to us at [email protected], and our team will prioritize finding the best possible resolution for you. Your feedback is invaluable, and we truly appreciate the chance to improve and regain your trust. Best regards, Ugeat Team