Great
606 reviews
UcraftHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Ucraft Next is a revolutionary all-in-one web and eCommerce solution developed by the team behind Ucraft. It empowers businesses and individuals to launch and grow high-conversion online experiences with unprecedented ease and speed. Recently launched by Ucraft, a leader in no-code web solutions with 1 million users globally, Ucraft Next is packed with all the tools you need to design a powerful website or online store and sell everything from physical and virtual goods to tickets, appointments, rentals, and more.
Ucraft (ucraft.com) has 606 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
606 approved reviews, newest moderated first
Detective M.
Posted
An awesome and affordable option for any amateur website creator! Support was also super helpful. The support specialist I was connected to was able to help me out with all the questions I had. Definitely recommend this!!
Response from Ucraft· Jul 14, 2021
Thank you very much! Feel free to let us know if anything comes up. 👏
C G.
Posted
For someone making a website for the first time I had a great experience. I haven't used other website builders so I don't have anything to compare it to. It is pretty easy to make a proffesional looking website without a lot of experience. Most of all the customer support team is really helpful with any problems you have and you can usually resolve any issue you have in about 10 minutes. Would definitely recommend.
Response from Ucraft· Jul 14, 2021
Thank you so much for taking the time to share your experience at Ucraft! We take pride in knowing our customers are happy. 🤩
Don G.
Posted
They will just take your money and tell you no refund even when I didn’t recall switching auto renew ON.
Response from Ucraft· Jul 7, 2020
Hi Don, Thanks for reaching out! I'm afraid the refunds are applicable in case they match the criteria mentioned in Ucraft Terms and Conditions: https://www.ucraft.com/terms-and-conditions The system automatically detects the auto renew option enabled on user accounts and charges the payment method accordingly. You've received a message stating that to ensure uninterrupted service, your subscription will be automatically renewed prior the expiration date and we will charge you from the payment method attached to your account. You may cancel your active subscription anytime by going to your Billing > Subscriptions at the checkout view, during the site creation process :) Feel free to get in touch with us in case of further inquiries! Best, Lena Head @ Ucraft Customer Success Team
customer
Posted
Amazing customer service
Response from Ucraft· Jul 14, 2021
Thank you!
Viviane X.
Posted
Great customer suppert! Quick, friendly and helpful.
Response from Ucraft· Jul 14, 2021
Thanks a bunch!
Shawlin
Posted
I am very happy within few minutes I was able to great a great website. Also the live chat is so quick, they replied me within a few minutes and solved my issue. I am grad I discovered ucraft.
Response from Ucraft· Jul 4, 2020
Thanks for the nice words, Shawlin! Hope you enjoy your experience with Ucraft further 😍
Sir D.
Posted
I have used Ucraft to build a website for a family member's business, not exclusively for myself. I am experienced in building websites, having used many other builders (such as Wix, Squarespace, Weebly and so on). --- + PROS 1) Creating a website on Ucraft is easy and very straight-forward. 2) You do not need any experience in building websites in order to produce a professional website. 3) Overall, Ucraft is able to produce modern and professional-looking websites, more so than a couple of other website builders which spring to mind. 4) Quick on-site customer support. A message on the website states you'll get a reply to support requests in 5 minutes, but I was waiting closer to over 20 minutes. Still can't really complain as most businesses take 2-3 working days usually. (Previously I Googled a contact method to get in touch with support and was redirected to an email address for Ucraft by the search engine. Don't do this - You need to use the on-site support feature, not any support email addresses you find via search engines). - Note that I am currently communicating with support regarding an issue which is mentioned in "cons" below. The review regarding support may be updated depending on how it goes - -------- - CONS 1) The images on the website all randomly broke within a week of the site being published. Which meant they all painstakingly had to be replaced. This has never happened on any other website builders I have used. 2) Ucraft has recently changed the website's address from a .net domain to a .site domain as part of a recent upgrade to the service. * This change was timed extremely poorly. It was made during a period of lockdown due to the COVID-19 pandemic when the business was not operating. * All of the company paperwork, stationery, vehicle skins and so on may now have to be changed to reflect the change made to the website's address by Ucraft, which will cost quite a fair bit of money. * This change has also caused an ongoing drop in potential customers due to them not being able to find the company through its original .net web address. 3) Though most of my queries were responded to regarding the above issue, support did completely ignore the fact that the (poorly-timed) above change to the website made by Ucraft is having a negative financial impact on the business and offered no apology nor rectification for this. -------- CONCLUSION (so far) A website builder which is easy to use and appeals to both experienced as well as inexperienced website designers. Websites look very professional and modern. Very quick support response time - minutes instead of days (Wix's support team could learn a lot from this). However, so far, no apology or compassion (so far - support is still ongoing at the time of writing this) has been given regarding the fact that a poorly-timed Ucraft change has negatively impacted a small business. (This review and the star rating may change to reflect the conclusion of my ongoing discussions with support).
Response from Ucraft· Jun 27, 2020
Hi Scott, Sorry to hear about your experience on the platform! I've failed to find your ticket regarding this matter on our support desk, so I'd kindly ask you to either leave the email address associated with your account/ website URL here or contacting us via live chat on ucraft.com so we can take a closer look into the issue. Once again, our apologies for the inconvenience caused. Our team will do its best to fix this once we get further information from you! Best, Lena Head @ Ucraft Customer Success Team
Shaikha
Posted
Good service but you are taking alot of time to respond.
Response from Ucraft· Jun 17, 2020
Hey Shaikha, we aim to provide quick 24/7 support to all our customers, so I'll make sure to check the response time for your particular case :) Thanks for bringing this up!
