Average
97 reviews
UclipsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Born from the challenge of training in small spaces with limited gear, Uclips was created to bring more versatility to your gym.We design weightlifting equipment that helps you maximize your workouts within the space you have — turning the gear you already own into powerful, multi-use tools.If we can help one person train smarter, lift safer, or reach their goals with confidence, then Uclips is a success.Check us out on socials or at uclips.co!
Uclips (uclips.co) has 97 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 20 reviews with 1 star · Clear filters
Wilco van H.
Posted
Took very very long like 3 months to ship
Response from Uclips· Oct 23, 2026
Hi Wilco, My apologies for the pre-order wait time. We now have stock in Europe and can fulfill next day. Best, Eliott
Jason M.
Posted
Ordered early september. No emails or updates. i've chased and finally got a message to say stock lands in the UK mid october. this was not made clear and judging by the masses of negative feedback on here for the same reason, it would suggest there is a problem that needs addressing! wish i NEVER ordered. AVOID
Robert W.
Posted
Shit company never shipped my item won't give me a refund SCAM. He replied with more nonsense they keep telling me how they’re looking into it. I just had to charge back
Response from Uclips· Aug 7, 2026
Hey Robert, If you're referencing your second order something may have gone wrong with the shipement, I can see the label was created but not updated. Did you start a ticket or should we start a new one? I want to make sure this is taken care of asap. Eliott
Gary
Posted
Ordered the beginning of March the item arrived in June.
Response from Uclips· Jun 11, 2026
Hi Gary, We had pre-orders live in your market that is why the item arrived after so much time. My apologies if this was unclear. I hope you like your order! Kind regards, Eliott
STEVEN G.
Posted
3 months to get this equipment. My last order took 2 months. They dont resond to emails either. onlt their instagram page
Response from Uclips· Jun 2, 2026
Hi Steven, Thank you for being a returning customer, it genuinely means a lot. Looking at your order history, both of your orders happened to fall during pre-order windows: your first was when we were initially opening our Australian warehouse, and your second covered our new attachment range before stock arrived. I completely understand the wait has been frustrating, and I appreciate your patience through both of them. The good news is that stock is now fully available in Australia, orders are being picked and dispatched next day, with delivery typically within 2–5 business days from here on out. I also want to make sure we haven't missed any messages from you. Could you confirm the email address you've been writing in from? We've worked through all inquiries to [email protected] up to yesterday and want to make sure you're covered. Best, Eliott, Founder
tariq N.
Posted
I placed my order Feb15 and now June16 and still never received anything.
Response from Uclips· May 18, 2026
Hi Tariq, I believe we spoke on instagram, I apologize for the pre-order being delayed and we sent you a full refund for the order. Best, Eliott, founder
Toni
Posted
***refund received on May 15***UPDATE on request of refund 13 May: sent multiple email to their customer support, engaged with the founder on Trust Pilot. I received only unclear promises to check where the package is or refund. My explicit request of refund has been completely ignored. Every dollar counts I know as well as every customer because customers bring money together with investors that will assess first the company reputation. I’m closing day 1 with no money back and a package that the company is unable to locate not to have to admit that they didn’t shipped or are out of stock. Please note: I am continuing to update this review so everyone can set proper expectations before buying and to show how long it will take to get a refund for unshipped item. Please read the review till the end and make sure to catch all the updates. I ordered on May 3 2026 2x Smile Handles. On may 12 the shipping agent didn’t receive yet my order to plan a proper delivery date. When I placed my order the item was not in back order and there wasn’t any information related to back order items. Uclips is not providing any support and is simply silent. I reached out to them through multiple channels and all my requests of information have been ignored. Today is May 12 2026. I don’t know what’s the status of my order and all the evidences suggest that it has not been dispatched the next day following the order as per the company shipping commitment. I want my money back and will never buy anymore from this company. Very unhappy with this shipping experience and now I only hope to get my money back. Update 1# of May 13 2026 Just right after the Trust Pilot review their customer service started getting back to me after my many attempts to reach out to them (all ignored during the past 2 days). Fact#1: they are not able to locate my order. Fact#2: even after my clear request to cancel my order and get my money back the refund hasn't been initiated. Fact#3: I'm only receiving soft push backs such as "we understand your concern", "we are sorry for what happened", "we will manage your request once we hear back from the team". There something really wrong in all this and even a simple thing such as a refund is turning into a nightmare. Update #2: On May 13 right after my Trust Pilot review I'm receiving on this public platform an answer from Elliot, founder of Uclips. I feel here not only all the discomfort of a bad experience but also some personal details such as the country of destination publicly disclosed. Which is something that needs a further clarification from Elliot. There is a confirmation that Uclips is unable to detect the parcel and is offering a refund if the package won't arrive between May 15 and May 19. In any case the parcel will be refused and Uclips will have to bear shipping cost of return as well as custom duties once it entries back the US because I already purchased elsewhere another pair of handles. As I said everything is very unclear as well as this new tracking number that I should be supposed to receive. I won't have satisfaction until I don't receive my money back. Update#3: after 10 days of silence the company is showing up now only offering to track the package and provide information or refund. After taking my money in a normal world there shouldn’t be any option but refunding a customer, considering that I already bought other handles elsewhere and I don’t want to deal with anything from UClips. Offering to locate the package and provide more information on that shouldn’t be an option but an obligation to who already paid and having to deal with such a lack of support and consideration. I’m surprised that such basic obligation is not mentioned in the company T&C.
Response from Uclips· May 13, 2026
Hi Toni, Your order was fulfilled on May 4th and the tracking link was sent to your email. I did not include the tracking number here for privacy. Your smile handles are expected to arrive between May 15 and May 19 because you're outside the US. The 1 to 4 business days shipping time applies to the US, I will specify that on the website. Apologies for the confusion. However, I do see that the tracking has not updated in a while, I told the staff to either locate the package or send you a refund. The reason you're receiving soft push backs is because until we pinpoint the status of the package we can't execute the right action. It could well be in your home country about to arrive or lost in transit. Once we figure that out we'll either send you a refund or the package will get delivered. Hope that helps, and again I apologize for the bad experience. However, our policy states that we do not cover return shipping costs: https://uclips.co/policies/refund-policy I have urged the warehouse to update us on the status of the package and will send the refund or status of the package asap. Update: we confirmed the order was fulfilled by our warehouse on the 4th, but the carrier has lost the package in transit. I initiated the refund to the same payment method used, it will show in your account in a couple business days. My sincere apologies for your experience. For the record, I answered your review a few hours after you posting on May 12, figured out the issue today (May 13), and initiated the refund immediately after that. So I would not say your request has been ignored. Best, Eliott, founder
Firefly
Posted
Ordered a forearm exercise device, was told it was on pre-order and expected to arrive in the warehouse in 'late april'. It is now the middle of May and no update on a shipping date. Refund requested.
Response from Uclips· May 13, 2026
Hello, I don't have access to your order number so I can't tell in which market (i'm guessing outside the US) and where in the pre-order queue you are but I apologize for the long wait. Supply chain has been delayed by a few weeks because of recent conflicts in the middle east. We'll send you the refund asap, would you like us to send you an email once the inventory arrives? We ship using 2 to 4 business days carrier services. Kind regards, Eliott, founder
