Great
959 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-quality, discreet, hassle-free healthcare.We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Twentyeight Health (twentyeighthealth.com) has 959 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
959 approved reviews, newest moderated first
Nailah D.
Posted
I was reached back at a good time everything was good and understanding
Response from Twentyeight Health· Aug 5, 2024
Hi Nailah! Thank you so much for sharing your experience. I'm really glad to hear our Care Team was able to provide you with the support you deserve. Feel free to reach out to us at anytime at [email protected] - we're happy to help! :) Sincerely, Kelsey (she/her)
Star L.
Posted
I am shocked to see so many negative reviews, as the majority of my experience here has been positive. They respect my pill preference, promptly emailed me anytime there was an issue or renewal or upcoming charge, and shipped quickly. Their shipping partner Carepoint, however, would get like 2 stars from me - my packages were always handed over promptly by 28H, but Carepoint would consistently take like 3 extra weeks to get it to my door. I even canceled my membership over Carepoint's incompetence, thinking maybe a different provider would be able to deliver more reliably. They canceled my account with no hassle. That was a few months ago. After the nightmare of dealing with Nurx, who honestly feels like a scam, I gave up and came back here because the customer service here is the best. I was waiting like 24 hours for a single reply from Nurx, and then the reply would STILL be vague and unhelpful, and it was getting so frustrating. I never even managed to get to the actual prescription/consultation bc they kept giving me the runaround! But after emailing 28H to restart, they answered ALL of my questions over multiple emails AND restarted my account, in UNDER 24 HOURS. Actually the initial reply back to me was less than 24 hours, then all the back & forth happened in a span of less than 2. Efficiency! I am now getting the pills sent to a local pharmacy and cutting out Carepoint altogether - why didn't i think of that months ago, it is the perfect solution haha. But seriously, the customer service team here is what sets 28H apart from the other pill delivery companies. I got transferred here after The Pill Club dissolved, so I guess about a year or little over a year? and overall I am satisfied. :)
Response from Twentyeight Health· Aug 5, 2024
Hi Star, Thank you so much for sharing your experience with us! We're so happy to have you here at Twentyeight and are ecstatic to know the transition from The Pill Club has been going smoothly for you. I really appreciate you shouting out our amazing Care Team! We think their commitment to prompt, efficient, and seamless support is a huge part of what sets us apart, too. On that note, I'm so sorry to hear you initially experienced a few hiccups regarding delivery. That's definitely not up to our standards of service, and I will be sure to pass this feedback to our pharmacy partners. We do offer short-term and long-term local pharmacy transfers, and I'm glad to hear you were able to take advantage of this option! We really appreciate you giving us a second chance and are committed to providing you with the care you deserve. As always, if you have any questions or concerns please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we're happy to help! :) Sincerely, Kelsey (she/her)
M C.
Posted
I've gotten birth control and prenatal vitamins through Twentyeight. I LOVE my doctor. She is super responsive and I feel like she actually hears me (even though we've never spoken)! I have endometriosis and she is super knowledgeable and worked with me to find a birth control that helped with my pain/cycles (I switched medications a few times). I probably just would've suffered through for the year if I had gone to see someone in person. I messaged her with a question this morning and already heard back! Just wanted to say thank you!!
Response from Twentyeight Health· Aug 5, 2024
Hi there! You're absolutely welcome, but we want to thank YOU for sharing your experience! I'm so glad to hear you've felt empowered by your provider to find a medication that works best for you. At Twentyeight, we're proud to provide end-to-end support from sexual health education, telehealth, medication delivery, and on-demand guidance and recommendations along the way. We're grateful for the opportunity to continue providing you with the care you deserve. If you have any questions or concerns, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we're happy to help! :) Sincerely, Kelsey (she/her)
Dee
Posted
Their customer service reps were very quick to respond and helpful in answering all of my questions, even though I hadn't fully completed my sign-up yet. After some thought and reading through their articles, I decided to go for an IUD this time, but I will be sure to use their services when I'm ready to switch back to the ring or pill or if the IUD isn't a good fit for me. I also really like that they donate some of their proceeds to the National Institute for Reproductive Health. I am someone that is very conscious of where I spend my money and who it supports. Thank you to Twentyeight for all the help!!
Response from Twentyeight Health· Aug 5, 2024
Hi Dee, Thank you for sharing your experience with our service! I'm so glad to hear you've felt supported by our Care Team, even if you decided to go another route with the IUD. We completely understand and support your decision to find a medication that works best for you! We will be here if you'd ever like to switch to an option we offer, such as the pill, ring, patch, or Depo shot. And thank you for shouting out our mission to donate 1% of our revenues to the National Institute for Reproductive Health (NIRH), working to improve access to reproductive and sexual health care! With every delivery you receive through our service, you’re supporting a movement to make such necessary care more accessible and equitable. Feel free to reach out at anytime at [email protected] or by text at 929-352-0060 - we are happy to help! :) Sincerely, Kelsey (she/her)
Feona C.
Posted
I’ve been a customer since 2019 and have been happy with the consistency and level of service and care I’ve received. My doctor and the customer service team are always responsive to my questions. Deliveries are always on time.
Response from Twentyeight Health· Aug 2, 2024
Hi Feona, Thank you so much for sharing your experience with us over the past 5 years! We're so grateful you've been along for the journey since the beginning. I'm happy to hear our team has consistently supported you and helped make accessing your medication a seamless, hassle-free experience. As we continue to grow, we're committed to providing you with the care you deserve for many years to come! Feel free to reach out at [email protected] with any questions or concerns in the future and we will be glad to assist! Sincerely, Kelsey (she/her)
Naz
Posted
Twentyeight Health is such an important company who prioritizes their mission to offer affordable sexual & reproductive healthcare in underserved communities. They provide constant communication with representatives and healthcare providers to match our needs. As a woman, it's hard to find quality healthcare without getting dismissed especially in lower income areas, I'm so grateful a safe place like Twentyeight Health exists!
Response from Twentyeight Health· Aug 2, 2024
Hi Naz, Thank you so much for sharing your experience with our service and amplifying our mission to provide affordable, accessible sexual and reproductive healthcare! I'm so happy to hear you've had a positive experience and felt advocated for by our team. We're grateful for the opportunity to provide you with the support you deserve. Please feel to contact us at [email protected] if you have any questions or concerns in the future! Sincerely, Kelsey (she/her)
Hollis T.
Posted
I originally used Twentyeight just for birth control, but apparently my insurance covers Plan B and female condoms too?! I didn't even know that was possible, but it's great to get these for free now. Twentyeight really has my back
Response from Twentyeight Health· Aug 2, 2024
Hi Hollis, Thank you so much for spreading the word about Twentyeight! We're excited to offer emergency contraception and FC2 internal condoms, which are often covered by insurance! I'm glad to hear you'll be able to start receiving these :) You can read more about these items, and our other offerings, on our website: https://www.twentyeighthealth.com/morning-after-pill-otc & https://www.twentyeighthealth.com/sex-health-guide/internal-condom Feel free to reach out at [email protected] with any questions or concerns in the future and we will be glad to assist. Sincerely, Kelsey (she/her)
Lili K.
Posted
My insurance was blocking my birth control delivery and the team at Twentyeight Health unblocked it and I received my medication on time. Thanks!!!
Response from Twentyeight Health· Aug 2, 2024
Hi Lili, Thanks so much for sharing your experience with us! We recognize how challenging it can be to navigate insurance-related issues when it comes to accessing the medication you need, so our team works hard to resolve these internally if at all possible. I'm glad to hear that despite any initial delay your medication was delivered on time :) Feel free to reach out at [email protected] with any questions or concerns in the future and we will be glad to assist! Best, Kelsey
