Great
959 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
High-quality, discreet, hassle-free healthcare.We prescribe & discreetly deliver birth control, herpes treatment, & the morning after pill. Doctors will answer your questions and provide ongoing care. We partner with US-licensed doctors who use their extensive experience in women’s health to give you the best care in a judgement-free environment. Affordable & accessible, always. Now accepting Medicaid in many states!
Twentyeight Health (twentyeighthealth.com) has 959 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
959 approved reviews, newest moderated first
Elizabeth
Posted
You were helpful!
Response from Twentyeight Health· Jul 18, 2023
Hi Elizabeth, Thanks so much for your positive feedback! We greatly appreciate your trust in us and choosing our services. We look forward to serving you in the future and ensuring your continued satisfaction! Sincerely, Danielle
ROSALYN
Posted
The ease of service. The difference resources available based on income. The ease of receiving services and products.
Response from Twentyeight Health· Jul 18, 2023
Hi Rosalyn, Thank you for choosing Twentyeight and for your wonderful review! We are thrilled to hear that you found our services easy to use and that the availability of different resources based on income was helpful to you. We truly appreciate your support and trust. Sincerely, Danielle
Ashlyn H.
Posted
It’s fast and easy to get birth control that you specifically want or need. Also a plus, is the free emergency contraceptive when you have insurance! Thank you Twentyeight Health for getting my birth control on time and quick!
Response from Twentyeight Health· Jul 18, 2023
Hi Ashlyn, Thank you so much for your fantastic review! We are thrilled to hear that our services have made accessing birth control fast and easy for you and are tailored to your specific needs. We greatly appreciate your trust in us and choosing our services. We look forward to serving you in the future and ensuring your continued satisfaction! Sincerely, Danielle
Lady
Posted
My info was transferred to from Simple Health to Twentyeight few months ago. I have been trying unsuccessfully since late March to get an existing prescription filled. Talked to multiple customer service reps, filled out the expedited form, everything. They are still “importing my info” and I have not received my medication yet even after spending literal months trying to sort this out. Awful.
Response from Twentyeight Health· Jul 17, 2023
Hi Lady, Thank you for taking the time to share your experience with us. Our small team was overwhelmed with the number of incoming requests, but we understand that is no excuse for you to have to wait that long for your prescription. We are actively hiring and training new customer service team members to address all incoming requests as quickly as possible. I would love the opportunity to have your situation sorted out and to have a more seamless experience moving forward. I have requested more information from you via Trustpilot. I am looking forward to making this right for you! Sincerely, Danielle
Jaimee P.
Posted
Edit: the company has tried to flag this review to get it taken down for “content integrity”. Honestly amazing and further enforces my review. Just go look at this company’s reviews and you will see that many have the same exact experience as me coming from Simple Health. Literally have been in contact with like 5 different people within the span of over a week trying to get my damaged birth control replaced. I am constantly IGNORED and told something different every time. I will NOT be using twentyeight health anymore and please RUN from them because they do not care about customers.
Response from Twentyeight Health· Jul 17, 2023
Hi Jaimee, I am sorry to hear about your negative experience with us. Our small team has grown drastically in the last couple of months to accommodate all incoming requests. I have reached out via Trustpilot to get more information from you. I would appreciate the opportunity to look into this further for you and to address your experience directly and with our team. Sincerely, Danielle
Sierra M.
Posted
They never answer the phone. They skipped 3 months of my birth control and refused to charged my insurance or send me anything. I went through a terrible withdrawal and there was nothing they would do and they NEVER answer emails, texts or the phone. They will always send you generic of your birth control brand or an entirely different brand at all and they will not respond to ANY emails or messages about it. They will charge your insurance and make it impossible for you to transfer anywhere else. Their service is fraudulent and I advise everyone to stay away.
Response from Twentyeight Health· Jul 7, 2023
Hi Sierra, Thank you for taking the time to provide your concerns with us. Pharmacies are legally able (and in some states, required) to fill generic equivalents, which is probably why you received generics in your shipments. Your provider is available to discuss alternative brands with you as well. I have reached out via Trustpilot for more information so I can hopefully make this right for you. I would love the opportunity to address any other concerns you may have or questions in regard to insurance coverage. Sincerely, Danielle
Caitie O.
Posted
Terrible. Argued for close to a month to get the birth control prescription I’ve been on for 12 years and the answer was “call your pharmacy and tell them you want it”. Simplehealth was great this place is useless.
Response from Twentyeight Health· Jul 7, 2023
Hi Catie, I am so sorry to hear about your negative experience during the SimpleHealth transition. We are actively hiring and training new team members to address all incoming concerns and requests in a timely manner. I have requested more information from you so that I can further investigate your concerns and address this with our team to improve our processes and communication. I appreciate you taking the time to flag this to us and I would love the opportunity to make this right for you. Sincerely, Danielle
Amanda M.
Posted
They made sure I got my the things I needed in a timely manner and were very quick to answer any questions I had.
Response from Twentyeight Health· Jul 25, 2024
Hi Amanda, Thanks so much for sharing your experience us! We are so pleased to have you here at Twentyeight! Our mission is to empower individuals with trusted information, affordable access, and convenience for their reproductive and sexual health. If you have any questions, please don't hesitate to contact us by email at [email protected] or by text at 929-352-0060 - we are happy to help! Sincerely, Danielle (she/her)
