The Wellness CompanyReviews of twc.health

I ordered and was charged for Ultimate Spike Detox before it shipped: I was asked to track it myself. USPS: Check back soon." TWC website says my order is: "Preparing for shipping". The customer service person said, "We are investigating". Every company I buy something from online sends me a confirmation of order and shipment. TWC never did. AND, USPS is The Worst shipper of all the choices. In my opinion, everything should be going Fedex when dealing with medications - even over the counter supplements. After making contact with a new customer service person, my problem was resolved and my product was shipped, I received notice of order, shipment, and delivery.

The Doctor was very professional & friendly, explained everything how to take the script. I rec'd my script in 5 days. I love doing business with this company.

As RN trauma surgery for 44 years, I think this is pathetic scam! All those pills you can have in urgent care or PCP and covered by insurance. And how about any allergies to those medications??? Oh and did somebody Google those Dr.? do it. And when I did try to call that customer # (7x) to ask some questions.....nobody unsewered!

The Wellness Company has gone above and beyond all expectations to provide the best service I have received in a long time from any company - I love The Healthy Heart - it has brought down my bp numbers - no other products I have purchased ( and there are many) have done that. I had a concern - it was taken care of in record time - by a human being - my products arrive in record time. I have no idea why others have written unsatisfactory reviews other than they need to have a little more patience and trust — I understand trust is hard to establish in this world of scams — but this company goes above and beyond to earn trust — I am 100% sold on this company and there product Healthy Heart !!!

their customer support is a joke. we signed up for auto pymnt and shipping. They took the money but no product ever delivered. have been trying to get package tracked, no luck, their delivery company " ONTRAC" says they do not have or know of our product. even tho they have said it was on the way, expected delivery on 7/12, then delivery on 7/21, niether of which has happened. just referred me back to TWC. no co operation, and lies. they told me for almost 2 weeks now they were working on it. wed. 7/23 they told me they would expedite my concern and get back with me in 2-3 hours. its now friday 7/25, no contact! so , I call them friday morning 7/25. and after a very frustrating conversation, I am told that I have to wait till my case is assigned to a agent. lies lies and more lies. customer service and this company are the worst ill run company I have ever had to deal with. stay away from this company, get your product elsewhere

I emailed TWC Health because I sent for my kit in June but had not received it. They responded promptly to help me. My kit is now on its way to me. I’m very eager for it to arrive. I really appreciated their customer service.

The Wellness Company AKA Melaleuca. If you have been scammed by them, don't worry. There will be justice and they WILL NOT last. Their slogan should be: We will ALWAYS sacrifice the quality of our services, products, or education and we will maintain affordability". On 6/19/25, I INITIATED an order with The Wellness Company. I was informed that the order would NOT be processed unless/until I COMPLETED a CONSULTATION WITH THEIR PHYSICIAN. I never had that consultation. After several hours, I was not contacted by their physician. On the morning of 6/20/25 (less than 24hrs), I still did not receive any communication. However, during this brief period, my personal physician advised me against using this product. I made SEVERAL ATTEMPTS to contact The Wellness Company via phone regarding the consultation but no one ever answers. I then emailed The Wellness Company @ 11:01am and informed them that my doctor advised against the product and I requested the order be canceled. Up to this point, the physician still had not contacted me for the required consultation. Miraculously, AFTER I sent the email requesting the cancellation, a physician (Dr. Jerry Cattelane) then contacted me via email @ 2:58pm. To this day, no one at The Wellness Company knows if I meet the criteria to take this prescription. I responded to Dr. Cattelane's email @ 5:45pm informing him that I had requested the order be canceled. No response. On 7/3/25 I received 2 emails from a Wellness Company representative (Josue), in which he states that the reason they did not cancel the order is because "...the medical intake form associated with your order has already been prescribed by one of our providers on June 19."...and "Our providers MAY OR MAY NOT reach out to you, this all depends on weather (sp) they need you to verify any medical information. When your order was prescribed there was no need to reach out to you." To this day, I have not had ANY CONSULTATION with ANY DOCTOR at The Wellness Company as was EXPRESSLY INDICATED at the beginning of this process. As such, I have filed this complaint with the BBB and will follow up with reviews on Google Reviews and other social media platforms in the hopes that future customers will know how The Wellness Company conducts business.

Purchased both Travel, emergency kit and medical emergency kit. Excellent products. I stumbled over issues as well ordering for family member but Service solved everything and made it quite pleasant. Very happy with service.