Mingzhu L.
Posted
Brittany was very helpful and…
Brittany was very helpful and responsible. Communication was smooth, and the whole experience was great.
Average
24 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Life's hard. Carrying your baby shouldn't be.
Tushbaby (tushbaby.com) has 24 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
Showing 12 reviews with 5 stars · Clear filters
Mingzhu L.
Posted
Brittany was very helpful and responsible. Communication was smooth, and the whole experience was great.
Michelle
Posted
The representative who helped me was amazing
Response from Tushbaby· Jul 1, 2026
Thank you for much for sharing your experience! We are so happy to hear our staff was able to help you quickly with top notch service.
Christina
Posted
Jessica went above and beyond to help me place my orders. She was kind, patient, empathetic, and incredibly persistent in making sure everything was sorted out. I’m so grateful for all her help while I was placing several gift orders. Truly outstanding customer service! I’ll definitely keep coming back to the website to place my orders, and Jessica is a big part of the reason why.
Celena S.
Posted
Great customer service, the color I selected was sold out but someone reached out to me and quickly resolved the problem. Any color I wanted at no additional cost to me, all I can say it what great service. Thank you and now I can get the mulberry color that looks gorgeous.
Phillips, C.
Posted
I LOVE Tushbaby and have ordered probably over 50 products from them in the 6 months since I bought my first hip seat. My recent order was for a baby shower gift and the box came pretty damaged. I didn’t want to gift it this way so I emailed the company and they shipped me a new box for it. Super simple solution and now I have a perfect beautiful box for this amazing gift! Great products, great customer service, couldn’t recommend them more!!
Response from Tushbaby· Dec 15, 2025
Thank you so much for sharing your experience & being such a loyal customer. We are so sorry your box arrived damaged but we are so glad we could offer a quick solution.
Karen W.
Posted
Very reponsive, professional and helpful. Thanks for you quick responses.
Response from Tushbaby· Dec 15, 2025
Thank you for your feedback. We are so happy we could help with your customer service needs.
Amanda G.
Posted
My friend recommended my tushbaby and since I was planning on going to am amusement park I decided to get it to save room and my back. The mailing company lost the package and I was so sad bc I leave for the park on 12/13. Its now 12/11 and I emailed the customer service on 12/10 regarding this issue and they were fast to getting it fixed. Repackaged and sent it out with an ASAP mailing group so ill be getting it in time for my trip. The best customer service I have ever had for an online product!!!!
Response from Tushbaby· Dec 15, 2025
We are so sorry your package was lost in the mail but we are so glad ur team could help quickly and make sure you had the item in time for your trip. Welcome to the Tushbaby family.
Debbie
Posted
Prompt resolution of my problem
Response from Tushbaby· Dec 8, 2025
Thank you for sharing your experience. We are so glad to hear our team assisted you so quickly.