Excellent
536 reviews
TURBROHonesty, pricing, process and quality scores appear once 5 customers have rated them.
From keeping your home or business warm in the winter and cool in the summer, to maintaining a healthy indoor environment full of clean air, TURBRO is like your personal butler, is building a healthy HVAC system. Currently, our product line includes HV...
TURBRO (turbro.com) has 536 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
536 approved reviews, newest moderated first
Sixto E.
Posted
Great products at great prices, and customer service is A+++. Had a minor issue with one of their items, and communication and resolution was very quick. Could not be happier with Turbro's response to my call regarding my Turbo heater, incredibly fast return call, knowledgeable rep returned the call. Great e-mail follow up. problem ended up being
d B.
Posted
i bought a new FM-12K230-I indoor unit to go with a newFM- 12K230-O that i bought on Ebay. Turbro would only give me a 10% discount, at the same time they have a 15% discount storewide. Turbro told me the NEW FM-12K230-I did come with any warranty. I have several turbro mini splits (5) and have some good deals. Go figure. dbeal
Response from TURBRO· Apr 20, 2026
Hi Donald, If you previously purchased complete AC units through our official channels, buying indoor or outdoor units separately will come with a warranty. However, we do not provide a warranty for products not sold by our authorized sellers.
Luke G.
Posted
WARNING!!! DO NOT ORDER ANYTHING FROM THIS COMPANY. Customer service is the worst I've ever experienced. They shipped my product to the wrong address and refuse to change it. Why??? That doesn't make any sense.
Response from TURBRO· Apr 20, 2026
Hi Luke, When the order is placed, an order confirmation email contains the address you selected will be sent for verification. It's important to review the address before placing the order and when receiving the email confirmation. Based on the record, the item has shipped to the provided address when the order was placed accordingly. Please follow with our support team's email for the next steps.
David Berry R.
Posted
TURBRO is top notch. I bought an RV Inverter Heat Pump for my RV about 8 months ago. The unit failed from a bad fan. I contacted TURBRO customer support, sent them pictures, proof of purchase, and the serial number. They shipped me a replacement quickly. They were very professional and kind. I love my RV Heat Pump and the exceptional service of TURBRO. I would not hesitate to purchase from them again. Job well done! David Berry. Richmond, KY
Brett W.
Posted
I've installed 11 of the Turbro Minisplit units so far. They are very reasonably priced, very efficient as far as electric usage is concerned and their cellphone app to remote control them is awesome. I also wanted to give props to their customer service. The 11th unit I installed had a leak in the outdoor unit and after answering a few questions with support, they were able to send me the replacement parts no extra charge and they showed up in 2 days while we still had our technician on-site.
Dgv
Posted
Update: after several communications, a manager sent a detailed response and apology and resolved the pricing issue to honor the offered price. As a result of what appeared to be a genuine response, I purchased the product on Amazon and will update this further if my opinion changes. I still believe their website is bogus pricing, but unfortunately that seems common for many companies. My purchase was on Amazon and I could not recommend purchasing directly on their website even with their good customer service response. This is a review of their pricing practices. Although not alone, they use bogus pricing, claiming that something is on sale. When really they are trying to price it higher then you can buy it elsewhere. For example, they claim an MSRP and then offer a 25 or 20% discount which actually makes it more expensive than if you bought it from Amazon or Home Depot or other places. I know we’re all used to this, but it’s just dishonest. It also is something that everyone should know because buying directly from them will cost you money, including shipping costs and other things that you lose from buying from a retailer. You would think if you bought directly from the manufacturer, you could save money, but definitely that is not the case under their current pricing for that reason I give them three stars as I communicated directly with them to try to give them an opportunity to correct the misleading pricing, and they did not do so, but continued to try to charge me more than the price charged when they sell through big retailers.
Bill Z.
Posted
refusing to process warranty, mini split defective, no useful tech support, support refuses to speak on the phone.
Response from TURBRO· May 20, 2026
Hi there, Our service team has reached out to you on a solution. If you have any questions, please contact our support team for further assistance.
Robert D.
Posted
Turbro is an AMAZING company. This is my second purchase from them. I had an older Turbro fireplace that I bought years ago and was having a problem with the heat. I emailed them and they were incredibly helpful, trying to troubleshoot my out of warranty fireplace. They made many suggestions and finally came to the conclusion that it wasn’t fixable. When I told them I was going to order a new one, they offered a discount with the purchase. Friendly, helpful, knowledgeable people who know how to take care of their customers. I am a customer for life!
