TUMIReviews of tumi.com

So besides using UPS for repairs and returning your luggage VERY dirty after "service", this luxury brand just pretend you forget the warranty they offered you when you bought the luggage. I have been dealing with them for years just because my husband really loves the brand but this was the last time. Never again, don't waste your money. TravelPro's are way better.

Tumi uses UPS, a shockingly awful company with an even more abysmal Trustpilot rating than Tumi, imagine that! Birds of a feather as they say.

I just have had my flight back repaired at Tumi Service Gmbh. I’m impressed over how fast it went and the shipping was paid by Tumi. They changed wheels, handle, and rim board - I expected to be charged for it but they did it free off charge, even though it all was do to wear 🤩 Thank you Tumi!

Worst company I have ever dealt with. Ordered a product online, returned it and have been fighting to get my money back for 3 weeks. I see they received the item back as I tracked it but they are telling me to contact my bank as the issue must be that end. What a scam. Will never purchase again. I order from pottery barn, Home Depot, Walmart, lowes, Amazon…you name it….never have to even call. Get the refund and an email confirming. Not Tumi. This company has horrible horrible service

I was a loyal fan of Tumi owning 10 bags/luggages over the past 20 years but deeply disappointed with the quality of the latest bag purchase in November 2019, not long before Covid outbreak in Mar 2020. I bought the model 22602D2, TUMI Deluxe 4 Wheeled Laptop Brief Case at King Power, for THB30,000+. Proudly wheeled TUMI around the Bangkok international airport when travelling back to NZ, I did not realize that this was the first and last time I was able to wheel this bag. Due to Covid, I stayed put in NZ until April 2022 when I finally travelled back to Bangkok. While at check in counter at Auckland airport, the handle was not responding, ie unable to pull up. I have no choice but to carry the bag all the way. The trip was 25 hours with transit in Singapore, the bag was heavy with two computers and iPad. Once arrived in Thailand, I sent it to fix at Central Embassy but the fixing job is sub standard. The handle is still wobbly, shaky, and unable to stop at various steps. I demonstrated to the shop assistant and the lady said the company wouldn't be able to do anything but she witnessed and agreed that it was shaky and unstable. She said the only solution for recurring problem is to keep coming back to fix it until warranty expired. The quality of the handle is worse than cheap Chinese bag. It is definitely not worth the money. The 20 years of trust and faith I put in TUMI brand is destroyed permanently. TUMI has turned a loyal fan and a proud TUMI owner to be an unsure and a nervous owner -- nervous because I know for sure the handle will betray me again, just a matter of when. Shocking quality indeed!!!! By the way, I don't normally write a review but this time I feel compelled to let other people know before spending THB30,000+.

I’m off to Sydney next moth (first class) and wanted a really good travel bag/ruck sack. I went in to the Regent St, London branch today but left due to the pushy, horrible and aggressive staff. The bag I liked was almost £1000 but I’d have happily spent that had it not been for the staff member who was clearly hoping for a commission on the bag and followed me like my shadow. Where do they get these morons from? I’ll spend my money elsewhere!

Been a TUMI consumer for many years and first time that I started to look at other options due to how TUMI handled repairs in Bali Indonesia and their customer service. In reading other reviews, I also think TUMI has lots it's luxury edge. Broken wheel repaired and days later when traveling in the airport, the new wheel broke. Was embarrassed at the airport and when I asked for my money back for the repair, they told me no refund policy on repairs. Dissappointed in their policy and customer service as I have many TUMI bags, accessories etc. I will change over to new brand and begin a new collection. Hope TUMI changes to the old good days when they were top.

I bought a Tumi large Extended Trip 4 Wheeled Garment Bag 2 years ago. After light travel, the top where the handle is became delaminated.. returned to Tumi with receipt. They say its unrepairable and offered me $540 towards a new bag... ???? Their website shows my bag that was $900 2 years ago is now $1295 and out of stock. lovely. This is not how they represent themselves or their warranty. Fair would be to provide the new same bag or at worst, to provide the new bag with me paying 20% to offset the two of ten expected years of life i got... RO-20220408183482