Lisa
Posted
No Product, No Customer Service, No Refund
It has been a month and I still have not received my order after a promise of a speedy shipping turnaround. The company does not respond to emails, chat, or answer calls. There is no follow-up after requesting a refund and your money is not reimbursed. You are giving them free money for no product.
Response from Snow Teeth Whitening· Dec 28, 2023
Hi, Thank you for the review and for bringing to attention where you felt you were not met with the best of SNOW. We are aware that our customers are affected by the delays and lack of immediate responses to their concerns and requests. We are working within our departments to both get your orders fulfilled and shipped out. As well as responding to your requests to provide updates on the order statuses and if needed, we are processing cancellations as requested. This will not occur overnight, but we are not closing our eyes/ears/hearts to these concerns. We will follow-up and answer each customer until all have been provided with a resolution. We ask that you continue to lend your patience and understanding in the midst of all that has been experienced. Thank you, SNOW


