PuraReviews of trypura.com

Response from Pura· Oct 20, 2025

Thank you for sharing your feedback. We are truly sorry to hear you've had such a frustrating and disappointing experience with both your Pura Plus and Pura Car devices, as well as our service. This is certainly not the quality or reliability we strive for. We would love the opportunity to look into these issues: the device errors, app bugs, and inconsistent scent quality, to see how we can make this right. Your feedback is valuable, and it helps us address areas that need immediate improvement. If you would be willing to provide the email address associated with your account or your most recent order number, we'll have a member of our team reach out to you directly to investigate your specific situation and work towards a resolution.

Response from Pura· Oct 15, 2025

Thank you for bringing this to our attention. We apologize for the frustration you've experienced with our subscription and the charge you received. We want to be as transparent as possible with our promotional offers and subscriptions. The terms and conditions for all promotions, including the "free" diffuser offer, are available and must be agreed to at the time of checkout. This is where the details regarding the charge for the device upon early cancellation are outlined. We understand your frustration, and we'd be happy to look into this for you. If your cancellation was within the first 30 days of your purchase, we can offer a refund for the device upon its return. To help us find your account and assist you further, please provide the email address or order number associated with your subscription.

Response from Pura· Oct 13, 2025

Es lamentable escuchar que te sientes así. Queremos asegurarte que nuestro objetivo es ser transparentes con todos nuestros clientes. Los términos y condiciones de nuestras promociones se presentan de forma clara y accesible al momento de la compra. Entendemos que a veces pueden ser confusos, pero son necesarios para que podamos ofrecer productos de alta calidad a precios tan accesibles. Si tuviste un problema con tu suscripción o con el cargo, por favor, danos tu número de pedido. Con gusto lo revisaremos y te ayudaremos a resolver cualquier inconveniente.

Response from Pura· Oct 3, 2025

Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration you experienced with the subscription and cancellation process. This is definitely not the experience we want for our customers. We understand your concern about the lack of transparency regarding the cancellation fee and the scents not being to your liking. We'd like to investigate this issue further and help find a resolution. Please provide us with the email address associated with your account so we can look into your subscription details and see what we can do to make this right.

Response from Pura· Oct 2, 2025

Thank you for bringing this to our attention. We are so sorry to hear about your frustrating experience. This is definitely not the standard we hold for ourselves, and we sincerely apologize for the issues you've faced with your delivery and customer service. We would love to look into this for you and see how we can make this right. We also appreciate you sharing this feedback about the carrier, as we actively use this information to improve our services. If you are comfortable, please provide your most recent order number so we can investigate the situation and work toward a solution.

Response from Pura· Oct 1, 2025

Thank you for bringing this to our attention. We sincerely apologize that this was your experience, as it's certainly not the one we want our customers to have. We do our best to be as transparent as possible with all of our promotions, and we would love to look into this further to understand where the disconnect may have happened. Sometimes a promotional item may become unavailable if it's sold out, which can cause the promotion to not apply at checkout. If you are willing to share your most recent order number, we would be happy to investigate the situation for you. Update: Thank you for providing this additional context. We understand your frustration, and we apologize for any confusion caused by our previous response. The reason we asked for an order number was to find your prior communication with customer support. We wanted to look into the situation without asking for any personal information on this public review. We appreciate you providing more details on what you've already done to address this, and we definitely understand how frustrating it is when a promotion you see on Google doesn't apply at checkout. We're actively working to ensure our advertised promotions are always up to date. We'd still love to look into this for you, and if you do have an order number that you are willing to share, we can look into this situation further. 2nd Update: I was able to find the ticket and we will be in contact with you shortly.

Response from Pura· Oct 1, 2025

I am so sorry to hear about your frustrating experience. What you've described is not at all what we want for our customers, and we take your concerns about unauthorized charges and unreceived products very seriously. We always aim to be transparent with our promotional offers and subscriptions, and the terms and conditions are provided at checkout for all customers to review before completing a purchase. We would be happy to investigate your account to see what happened with your recent orders and any subscription. Please provide us with your most recent order number associated with your account, and we will get this sorted out for you as soon as possible.

Response from Pura· Sep 26, 2025

Hi Sharon, thank you for sharing your feedback. We’re truly sorry to hear about your frustration with your recent experience. We’d love the opportunity to take a closer look into your account and get this resolved. Could you please provide us with your most recent order number? That will help us quickly review the charges and assist you with the return and refund process. We want to make sure this is taken care of for you as soon as possible.