Great
588 reviews
OtterHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Serving smarter. Our Restaurant Operating System helps restaurants make more money, delight guests, and navigate the ever-changing world of food—all in one place.
Otter (tryotter.com) has 588 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
588 approved reviews, newest moderated first
antony N.
Posted
Macky and Francis were great!
Response from Otter· Feb 9, 2026
Hi Antony, Thank you so much for the shoutout to Macky and Francis. They are a vital part of our team, and I’ll be sure to pass your kind words along to both of them. Looking forward to growing your business together, thanks! -Alex
Brandon S.
Posted
It was pretty good. I had a few technical questions that I need answered that Peter did not know the answers to, but he was kind and mostly helpful.
Response from Otter· Feb 9, 2026
Hi Brandon, Thank you for the review. We’re so glad to hear that Peter provided kind, helpful service. We're looking forward to growing your business together. Thanks! -Alex
Adam C.
Posted
Peter was straight forward and very easy to work with. He knew what to expect at each portion of the integration and knew what to get ready while we were waiting between each step. He is very clear and friendly.
Response from Otter· Feb 6, 2026
Hi Adam, Thanks for the kind review! We’re glad to hear Peter made the process clear and easy, and we’ll be sure to pass along your feedback to him. Looking forward to growing your business together, thanks! -Alex
No P.
Posted
Peter was very knowledgeable and made the onboarding experience very simple
Response from Otter· Feb 6, 2026
Hi there, Thanks for the great review! We’re glad to hear Peter’s expertise made the onboarding process simple and smooth. -Alex
Crepes R- Us A.
Posted
Excellent service
Response from Otter· Feb 6, 2026
Hi, Thank you for your review! We’re glad to hear you had an excellent experience and appreciate you taking the time to share it. -Alex
customer
Posted
Great help and very informative
Response from Otter· Feb 6, 2026
Hi there, Thank you for the feedback! We’re glad you found the support helpful and informative. Looking forward to growing your business together, thanks! -Alex
Tamiya S.
Posted
Macky and Francis are both kind and professional and were able to work around some hiccups while setting up the account based on my existing settings and plan in square. Francis took the lead on the call; Macky answered more questions regarding square integration connected to subscriptions and how the integration would connect withing my existing square platform and future integrations based on settings. I do feel it was a bit all over the place with the set up when we started. I think by starting by communicating have xy&z open and if you can close any other browsers you may have open as we'd like for you to share your screen would have made the process much smoother from the start of the call. I appreciate Francis follow up email and forwarding over the link for reference of the call as I have a few items to still set up on my end, so a reference is nice.
Response from Otter· Feb 5, 2026
Hi Tamiya, We appreciate the review! It’s great to know that Macky and Francis were able to help with your account setup and Square subscriptions. Thank you for the honest feedback on how we can make the initial setup even smoother. We're always looking for ways to improve. Happy to hear that the link to the reference Francis sent was helpful! -Alex
Jean P.
Posted
It was a wonderful experience
Response from Otter· Feb 5, 2026
Hi Jean, Thank you so much for the review! We’re delighted to hear you had such a wonderful experience with us. We hope to see you again soon, and we're looking forward to growing your business together. Thanks! -Alex
