EdenReviews of tryeden.com

Response from Eden· Jul 15, 2026

Hi there, Thank you so much for your wonderful feedback! We’re delighted to hear Melanie was able to quickly address your concerns about the temperature of your medication. It’s great to know she provided clear, science-based information that helped put your mind at ease. Providing prompt, knowledgeable, and reassuring support is what we strive for every day, and we’re so glad Melanie made your experience a positive one. We truly appreciate you taking the time to share your kind words and will be sure to pass your feedback along to Melanie. Thank you for being part of Eden! Susie from Eden 💚

Response from Eden· Jul 15, 2026

Hi there, Thank you so much for your wonderful feedback! We’re delighted to hear Melanie responded promptly and was so helpful in assisting you. It’s great to know she went the extra mile by contacting your provider and helping ensure your information was communicated properly. Providing responsive, compassionate, and solution-focused support is what we strive for every day, and we’re so glad Melanie made your experience a positive one. We truly appreciate you taking the time to share your kind words and will be sure to pass your feedback along to Melanie. Thank you for being part of Eden! Susie from Eden 💚

Response from Eden· Jul 13, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be. We understand how concerning it is to be approved for your second month of treatment and then see no movement on your renewal. We also recognize how upsetting it is to be unable to reach our team by phone, chat, or email while you're waiting for an update. We sincerely apologize for the delays and lack of communication you've experienced. We know how important it is to receive your medication on time, and this is not the level of service we strive to provide. Thank you for bringing this to our attention. Your feedback is invaluable as we continue working to improve our communication and overall member experience. Susie from Eden 💚

Response from Eden· Jul 9, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be. We understand how concerning it is to see your prescription sent to the pharmacy but not receive any updates on its status. We also recognize how upsetting it is when you're unable to reach our customer support team through phone, text, or email while trying to get answers. We sincerely apologize for the delays and lack of communication you've experienced. This is not the level of service we strive to provide, and we appreciate you bringing these concerns to our attention. Feedback like yours helps us identify areas where we need to improve our communication and overall member experience. Thank you again for sharing your honest feedback. We appreciate the opportunity to learn from your experience. Susie from Eden 💚

Response from Eden· Jul 9, 2026

Hi there, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating and disappointing this has been. We understand how concerning it is to have your order canceled and then experience delays in receiving a refund. We also recognize how frustrating it can be when you're waiting for responses and feel that your concerns are not being addressed in a timely manner. This is not the level of service we strive to provide. We sincerely apologize for the experience you've had and appreciate you bringing these concerns to our attention. Feedback like yours is important and helps us identify opportunities to improve our communication, responsiveness, and overall member experience. Thank you again for sharing your honest feedback. Susie from Eden 💚

Response from Eden· Jul 9, 2026

Hi there, Thank you for taking the time to share your experience. We’re truly sorry to hear that your return to Eden was so frustrating and did not meet your expectations. We understand how disappointing it must have been to complete the intake process multiple times, provide the requested information again, and still experience delays and unresolved issues. We also recognize how frustrating it is to have previous communication not carry over, requiring you to repeat information and start the process over. We sincerely apologize that your order was not processed as expected after being told it would be expedited, and that you were left feeling there was no clear resolution to your concerns. We understand how important continuity of care is, especially when returning for maintenance treatment, and we regret that your experience fell short. We truly appreciate your honesty and your acknowledgment of the positive experience you had during your previous time with Eden. Feedback like yours is invaluable as we continue working to improve our processes, communication, and overall member experience. Thank you again for sharing your feedback, and we wish you all the best on your continued health journey. Susie from Eden 💚

Response from Eden· Jul 14, 2026

Hi there, Thank you so much for your kind feedback! We’re delighted to hear Melanie took great care of you and was able to answer all of your questions while resolving everything you needed. Providing prompt, knowledgeable, and compassionate support is what we strive for every day, and we’re so glad Melanie made your experience a positive one. We truly appreciate you taking the time to share your kind words and will be sure to pass your feedback along to Melanie. Thank you for being part of Eden! Susie from Eden 💚

Response from Eden· Jul 9, 2026

Hi there, Thank you for taking the time to share your thoughtful feedback. We’re so glad to hear you’ve been happy with your results and the product—that means a great deal to us. We also appreciate your honest comments about your experience with communication, website navigation, and billing. We understand how frustrating it can be when it’s difficult to get timely assistance or when the portal isn’t as intuitive as it should be. Feedback like yours is invaluable as we continue working to improve both our platform and the overall member experience. We’re especially pleased to hear that Xyryl was able to provide the support you needed. It’s wonderful to know he was patient, pleasant, and took the time to clearly explain everything, helping put your mind at ease. We’ll be sure to share your kind words with him. Thank you again for your balanced and thoughtful review, and for being part of Eden! Susie from Eden 💚