trustedmediabrands.comReviews of trustedmediabrands.com

I bought a magazine from them which they never delivered. When I tried to get a refund the lady on the phone sounded so agitated & kept lying about sending it to me, after saying she couldn’t do it. I had to email w them back and forth, & in true scammer behavior, they wouldn’t answer questions directly & basically did everything they could not to refund me the money for a product they never delivered. Never deal w this company.

So they been sending an invoice for something my now deceased mom ordered. This 1st issue is the date of order is almost 2 months after she passed. So I smell something. I then get on line with the customer service and try to plead my case. They DEMAND that you enter the reason for contacting customer service. I tried no less than three times to enter something. The website won't take my reason and doesn't offer any options. So guess what, it won't process my customer service request/communication. How convenient! If only I could have a customer service site and then make it unusable.

paid for subscription and they never sent a magazine after nearly 3 months, now i get a letter that I should renew my subscription- WTF. Also, they convieniently make it difficult to contact them, since there is no phone number or email address. Family Handyman is the business-

TRUST BETRAYED: Unauthorized $39.95 Charge, 300% Price Hike & 4 Failed Refund Promises by Family Handyman Publisher: Trusted Media Brands, Inc. Product: Family Handyman Magazine Disputed Amount: $39.95 USD (PayPal) Date of Complaint: 11/21/2025 I. Deceptive Financial Practices Trusted Media Brands committed a severe failure of trust and transparency: Surprise, Inflated Withdrawal: A renewal fee of $39.95 was unexpectedly deducted via PayPal one month early, with zero notification. This charge is a staggering 300% increase over the previous year's subscription rate. Targeting Loyal Customers: This practice—an early, inflated withdrawal—appears designed to exploit previously loyal subscribers. In this specific case, the unauthorized transaction impacted a disabled American Veteran residing at my address. II. Breach of Editorial Mission The magazine's content no longer supports the company's mission to provide "trusted, empowering, and uplifting content." The print product has been stripped of its essential value: tool reviews, build projects with plans, and critical tool safety guidelines are all gone. The publication no longer aligns with the value proposition used to attract and retain subscribers, constituting a clear misrepresentation of the product being sold for $39.95. III. Egregious Customer Service Failure Despite my consistent and clear efforts to resolve the issue, Customer Service has been dismissive and non-responsive. Zero Accountability: I called Customer Service twice and was never connected to a representative, nor were my calls returned. Four False Refund Promises: Since 10/27/2025, I have received the identical generic email four separate times (via "Hailey") stating the refund would be processed in "1-3 weeks." As of 11/21/2025, the full refund has not been issued. Insulting Offer: Upon cancellation, the company offered an unacceptable and arbitrary $8 refund against the $39.95 charge. DEMAND: I demand an immediate and complete refund of $39.95 credited back to my PayPal account. The failure to honor refund commitments and the predatory billing practices demonstrate why consumer trust in Trusted Media Brands is dissolving.

I had a charge on my credit card this morning from their Birds and Blooms magazine for $46. I've never subscribed to this or any other magazine from this company. I have no account with this company. I've gotten nowhere with customer service so far although they did verify I had no account with them. Since then I've received no more response.

Sadly, Family Handyman still hasn't addressed my request for a full refund as of today, 11/3/2025. Instead, I keep receiving the same generic response: "Thank you for contacting Family Handyman. We are more than happy to help! Your payment will be refunded to your original form of payment within the next 1-3 weeks." (I paid via PayPal). I've now received this message four times, but there's still no refund. I canceled my Family Handyman subscription and noticed that I will only receive an $8.00 refund, despite being charged a renewal fee of $39.95 one month earlier than expected. This is a 300% increase from what I paid last year, and I believe it would have been courteous and aligned with your commitment to excellent customer service to notify me before the $39.95 was deducted. Please address this $8.00 refund discrepancy promptly and rebuild my trust in your magazine and customer service by crediting my account the full $39.95.