TrulieveReviews of trulieve.com

Worst customer service in the industry. Not the people at the stores. The management. Only trying to make as much money as possible as fast as possible. Don't give a crap about the actual customers.

I place my order online got a confirmation and a notice that they will text me when my order is ready place the order at 1:00 still no text nor a phone call to let me know my order was ready so I went into the store at 8:19 p.m. for them to tell me that the store is closed but you have customer sitting in there waiting for their orders this is a constant with trulivie I'm wondering what is the sense of ordering on the website when you still have to wait for hours to get your order when they do not text you to let you know that your order is ready as well I was under the assumption that when you place your order online and check in on Waverly you should not have to wait no more than 15 minutes but I've checked in online several times and had to sit there for over 2 hours while they were busy taking care of the walk-ins most of the staff that I dealt with was pleasant but I feel as if a lot of the staff needs to stop smoking and eating what they are selling and take care of the customers

If I could give Trulieve zero stars, I would. Trulieve is the Kmart of dispensaries. Their advertised thc content online never matches what you actually get in flower. When you get it, it is always lower than advertised. And that's when they actually have the product in store. A lot of the time online does not match in store quantities. Now they have made it that you have to show vet ID every single time you pick up an order. Even though it already shows on acct. When you're a caregiver for a patient, who carries the patients drivers license or dd214 around? They can't get it together to be a GOOD dispensary now they are demanding proof EVERY. SINGLE. TIME. Other dispensaries ask for it the 1st time, put it in the patients file and you don't have to show it after that. Its as if Trulieve is trying to chase customers away. Which won't be difficult with all the other issues they have. It's evident the Corp office employees, who is NOT in the stores, are making these asinine policies.

You order online but they don't fill your order until you actually come in meaning they may sell out of items that you ordered before you pick up you online order. I work at a hemp distributor and that is NOT how we do things. Also, very ignorant employees, ignorant to all knowledge of cannabis. Hire people who actually use the products so they can give first hand experience to customers and for God sakes teach people about terpine profiles. What do you expect when greed takes over a medicinal and spiritually herb though. Id say the owners of this company should be ashamed but im sure their making enough money by stepping on throats to pay their shame away.

i have been going to truelive dispensary for over a year and they have alot of order issues everytime i place an order online the thc does not match the website on original purchase. then other times they show products in stock then an hour later call and tell its out of stock making it difficult to get medication. and then the point system is broken i have contacted them various times and no results.

I visit the Fort LauderdaleTrulieve. It is extremely well run. The people are professional, friendly & helpful. It’s a pleasure to shop there. Yonder took care of me yesterday and was great. One issue though, I purchased from the Cultivar Collection & was informed that my veteran 20% discount was lowered to 10% for this collection. I would ask that you please revisit this decision.

The worst dispensary I've dealt with. They are the most unorganized. The marijuana is bad and does not give the affects they claim it to do.

I was delighted by the happy faces and common decency of customer service was displayed by ms Kenyatta in the Titusville location I will definitely be coming back and spreading the word my friends of this experience