TruefacetReviews of truefacet.com

One of the best online retailers with whom I have dealt. When I placed my order, I made an error about delivery. Contacted them by way of email and they had a response back to me within two hours. Then I had another question and once again I received an answer back within 2 hours. And that was on a weekend. The product arrived on time and was in wonderful condition. I will definitely deal with this company again.

I recently purchased a watch from TrueFacet, and of course, like most people - made a last minute decision to purchase a week before I wanted to wear the watch at a special occasion (my friends wedding). I wrote an email to True Facet after purchasing the watch, and within 10 minutes on a Sunday night, their customer service manager emailed back. Through the week, I maintained contact with the manager and one other team manager, and they lived up to their promise! They made sure the watch would pass their verification process (which is normally upwards of five days already) and made sure to ship it to arrive all within an acceptable time frame. Not only did I receive a great looking luxury watch in time for the wedding (which by the way, looked exactly like those in the pictures), but they really took care of my delivery request and left me feeling like a special client. The price of the watch was by far not at the top of their list, yet I was treated as if I were buying their $200,000 Patek Phillipe. Great business model, and overall excellent staff. Due to the care I received, I would gladly recommend this company without a doubt to any of my watch wearing friends!

I am a Watch collector and I have purchased Rolex watches from so many different sources, from new in store, to private sale. I am so thrilled that I found TrueFacet. Not only do they have items priced very well, the customer service is unbeatable. I purchased a Rolex GMT II and Ian in concierge's followed up immediately, they also were able to accommodate a unique order change/request. I purchased a watch from another similar company online (I'm sure you know who) and they will help you buy, but once the money is gone so are they. TrueFacet has followed up with me to make sure I like my purchase the entire process was fantastic. I will 100% be using them going forward. On top of that the item of course was exactly as advertised. I could not be happier. From what I read this is a young company that is doing it the right way. Buy with confidence! I did and I couldn't be happier!

Their service was Excellent.You can buy from Truefacet anytime .

I was looking for a cartier love bracelet and I happened to come across TF online. A little hesitant in the beginning but went ahead and proceeded with the purchase. No regrets!! My online buying experience was excellent. Rachel (thank you) in customer concierge was so wonderful helping me with the process from beginning to end and she made the whole buying experience less stressful. All my concerns and questions were addressed immediately. An extra mile was taken when I needed to find the right size. The package was timely and delivered as advertised and most especially, authentic. I will definitely recommend TF to my friends for their quality fine jewelry and wonderful customer service. Erwin

Ian in concierge services did an excellent job from start to finish. He was able to expedite shipment and my IWC arrived on time and as advertised. They provided consistent follow up throughout the entire process. Pricing was also excellent. I will be doing business again with TrueFacet.

I purchased a watch from TrueFacet for my birthday. It came quickly and was just as described. However it needed a few adjustments and each time Rachel handled it with professionalism and efficiency. She made sure that it was repaired at no cost to me, under the warranty provided by TrueFacet. I cannot speak highly enough of Rachel, TrueFacet, and the whole team in terms of responsiveness and quality.

Truefacet carries a great selection of quality fine jewelry. I have ordered from Trufacet several times since I became a fan in the summer of 2015. Also, the staff is very friendly, helpful and professional. I don't recall how I found Truefacet, but I'm glad I did. They carry pieces that I haven't seen before, and won't find anywhere else. I consider buying with Truefacet an investment, because the designer pieces Truefacet carries will always be valuable, and at the same time I'm getting a great price!