trotpets.comReviews of trotpets.com

TERRRRRRIBLE CUSTOMER SERVICE! DO NOT BUY! I've tried contacting customer service several times about bowls that are leaking and sloshing water everywhere. There is no phone number, and each time I submit a form or write in the chat what my issue is, they don't respond. I can't spend days on end trying to exchange dog bowls despite wanting to really love the product. Most of the one-star reviews have to do with folks who are having an issue with their product and can't get anyone to help them despite claiming to have a "lifetime warranty". Great looking product, but extremely turned off by the unprofessional customer service. If anyone in charge of this company actually cares and wants to contact me-- my order was #TP11574. Otherwise I would say buyer beware.

I had the bowls and elevated dishes for several months. For the price they are moderate quality. The powder coating began peeling and I reached out per their warranty to get the bowls replaced. They agreed to replace the bowls but then I have had no return response or new products sent and I have been reaching out for months. UPDATE: the company responds to this review and tells me to contact them via trot pets email. I've been doing that for the last 3 months and no one is responding. They have no other contact.

I regret buying the Trot Pet Elevated Dog Bowls. The design is awful—water constantly collects underneath the bowls, creating a huge mess. It’s frustrating having to wipe up puddles after every meal, and the buildup under the bowls is just gross. To make matters worse, when I reached out for a refund, I was told I couldn’t return it due to their return policy. So now I’m stuck with a poorly designed product that I can’t even use without constant cleanup. Save yourself the hassle and look for something better!

I put an order in and they never delivered it. Bunch of cheating thieves.

ZERO customer service. The bowl and mat colors don't match - I got orange. I've been trying to contact someone to exchange and NO response (no phone number). SO disappointed. Do not order.

Bowls have water on inside after putting them in dishwasher (they were described as dishwasher safe). They say the products have lifetime warranty, but company does not respond to emails or any customer service inquiries on their site. Not happy with this product & unmet promises.

I needed to return due to my dog being aggressive with it. Water pooled under the bowls and they shifted. Unfortunately they are not giving me my full refund. They are deducting 61.99 from what I paid. LESSON LEARNED, TERRIBLE COMPANY!!

I sent multiple emails regarding damage product… zero response. I also reached out on social media. The fact that you do not have a customer service number is absolutely ridiculous. As someone who has multiple sets from this company I won’t purchase again.