trotpets.comReviews of trotpets.com

I returned the product over a month ago, brand new and unused. I needed a different size stand for my dog. They have neither sent the new stand or refunded my money. Nor are they communicating anything about the return with me. I have followed up with them three times. Very poor customer service. V

item is defective, i’ve tried reaching out to them to see if i can get a replacement and no response at all. they don’t take accountability. don’t order from them. my bowl has paint on it and stand is all wobly. payed $160 for this quality and worst customer service

The day the items were delivered, I knew the bowel would not work out for my dog so I tried to return product. I received an email that my return request has been submitted and is being reviewed and that I will get an email once it’s completed. Have not received anything. Only gets emails to review product.

i ordered 2 bowl expensive set with 1 slow eating bowl. i received 2 water bowls & broken lid. when i requested exchanging the bowl & supplying a new lid, i was denied at first. then they were rather rude in their response, telling me that if the item is not returned perfect I would not be getting a full refund.I told them I never used the bowl, am still waiting for a response. awful customer service. Hate doing business with unkind people.

I placed an order on December 29 and received a confirmation email indicating that my order was received and my credit card was charged. As of today, I have not received the order. I have attempted to contact the company multiple times, including sending three emails to their customer service email provided and submitting several messages through their live chat feature. I also reached out to their logistics provider, who was unable to supply a direct contact or phone number; however, the representative did take my order information and offered to attempt to look into the issue. Given the lack of response and the fact that the stated 3–7 day shipping timeframe has long passed, I am increasingly concerned that I may have been defrauded. Based on my experience, I do not recommend ordering from this website due to the absence of effective customer service and the failure to deliver the purchased product.

Really bad experience—ordered the bowls with the stand for Christmas, upwards of $150. Feel very stupid now. Assembled the stand and the legs are uneven lengths so the whole thing wobbles. The bowls are clearly not designed to be used on a stand because the food bowl doesn’t stay in place when the dog eats—he just knocks it off. Stand has no lip/edge to hold the bowl on. I can see this working on the floor but the stand feels like a cheap add-on they haven’t thought through. I requested a refund and they told me I couldn’t return it because the stand had been assembled. . . Which is the only way we’d know it’s defective. Would steer anyone away from this business—slick graphics, crappy product, nasty customer service.

The products we received are defective I would say lousy customer service but I can’t even get a response from them! So zero customer service. I am just about to call my CC company and call this a fraud.

Item has not yet arrived. Tracking still has it in New Jersey, I live in Arizona. I placed the order 6 days ago.