trotpets.comReviews of trotpets.com

Product was damaged upon opening and trying to get an exchange/refund has been impossible. I have contacted the help email several times and the chat as well. I had one response after my first email saying they would look at pictures (which I sent) then they would contact me. It’s been over 2 weeks without a response.

I contacted customer service to return damaged product. I was told I would be contacted by email with the return directions and I have received no email with the return directions.

Would’ve rated a 10/10 but I have now reached out to this company twice with no response back. Very frustrating.

Do not buy from these THIEVES! Nobody from “Customer Service” will not respond. This BS that somebody replies to these 1 STAR Reviews and comes back and says that you need to respond reply to hello@trotpets and they will respond, is complete and utter BS!! I returned two products unused for a refund, they will send you a return label, collect the unused products and steal your money. This company is a complete SCAM and horrible to do any reasonable business with! They just don’t and will not respond. Stay away, this is the worst Customer Service you can expect, you’ll have to formalize the complaint/dispute, with your credit card company to retrieve your funds and provide all emails and documentation so they can go after them! Did I mention prior that they are thieves, complete thieves, stay away!! They are New Jersey’s finest thieves, their day will come, so help me God! I cannot stress enough how horrible, horrible, horrible, this business is… as well as their terrible unethical business practices are, that they adhere to!! Read all of their “1” STAR Reviews concerning their lack or complete un-responsiveness and you’ll understand!

I purchased two sets from this company. One of the bowls had minor damage and a small stain on the mat. The other set has a warped place mat and the bowl constantly slides around because of it. I emailed trot immediately March 15th and have not heard back still. Even messaged them on instagram. Disappointing to spend $320 on dog bowls for service like this. Will not recommend this company or their products.

I ordered a set when it came the wood was broken asked for a replacement the replacement came and still cracked wood and it doesn’t fit so it wobbles (one leg is higher than the other) poor quality and poor communication. I’ve emailed numerous of times with no response. I’m trying to return the faulty product and can’t. Do not buy.

I never received my order due to a shipping issue. When reaching out to get a replacement I never received a response. I’m still waiting….

I do NOT recommend getting your bowls from Trot. The idea seems nice & the set up is esthetically pleasing but I promise it’s not worth it to have to deal with their absolutely TERRIBLE customer service & warranty. These bowls rust in less than a year. Then, when you want to use their “lifetime warranty “ you will not be able to get in contact with anyone. Just go to Instagram and check the comment section for proof. I will say they did just randomly send me the water bowls to replace the rusted ones, but with no email or communication. I just received a shipping email randomly after over 6 months of me emailing them. I really had high hopes & was happy to pay a higher price but something is obviously going on with the way they are running things. Just don’t do it