trotpets.comReviews of trotpets.com

Response from trotpets.com· Sep 24, 2026

Hi Jacklyn — I'm really sorry. Two bowls and neither magnet worked — that's not acceptable, and I completely understand wanting a refund at this point. If you send me your order number, I'll get your refund sorted right away. We're a small family business (just a couple of us) so I apologize for the hassle. I'll get back to you ASAP. — Trot Pets

Response from trotpets.com· Sep 24, 2026

Hi Gabrielle — I'm really sorry. Magnets coming off right away is not okay, and not getting a response from us just made it worse. I apologize. We're a tiny family team (literally a couple of us), which is the honest reason we missed you, but not an excuse. Send me your order number and I'll make this right — replacement or refund, your call — and get back to you ASAP. — Trot Pets

Response from trotpets.com· Sep 24, 2026

Hi Cari — I'm really sorry. Getting the wrong product is bad enough, and then not hearing back from us is just unacceptable. I apologize. We're a tiny family team (a couple of us), which is why your message slipped through, but that's not an excuse. Send me your order number and I'll get the right product out to you (or a refund if you prefer) and get back to you ASAP. — Trot Pets

Response from trotpets.com· Sep 24, 2026

Hi Amanda — I'm really sorry. Two systems arriving broken is terrible, and writing three times with no response is just not acceptable. I apologize. We're a tiny family team (literally a couple of us), which is the honest reason we missed your messages, but not an excuse. Send me your order number and I'll get replacements out to you right away — checked over before they ship — and get back to you ASAP. — Trot Pets

Response from trotpets.com· Sep 24, 2026

Hi Lenise — I'm really sorry. A bowed tray that won't fit the stand is not the quality we stand behind, and three attempts to reach us with no response is unacceptable. I apologize. We're a small family business (just a couple of us), which is the honest reason we missed you, but not an excuse. Send me your order number and I'll get you a proper replacement tray — and get back to you ASAP. Once we make this right, would you be willing to reconsider your rating? — Trot Pets

Response from trotpets.com· Sep 24, 2026

Hi Erin — I'm really sorry. Having to reach out multiple times with no luck is not okay, and I apologize. We're a tiny family business (just a couple of us), which is the honest reason your messages slipped through, but not an excuse. Send me your order number here and I'll get back to you ASAP to sort this out. If we make it right, would you be willing to reconsider your rating? — Trot Pets

Response from trotpets.com· Sep 24, 2026

Hi Heather — I'm really sorry. Emailing multiple times about a magnet/exchange with no response is not okay, and I apologize. We're a tiny family business (just a couple of us), which is the honest reason we missed you, but not an excuse. Send me your order number here and I'll get you sorted — magnet or exchange, whichever you need — and get back to you ASAP. If we make it right, would you be willing to reconsider your rating? — Trot Pets

Response from trotpets.com· Sep 24, 2026

Hi Gary — I'm really sorry. Two weeks trying to reach us with no response is terrible, and I completely understand wondering if we're still here — we are, I promise! We're a tiny family business (just a couple of us), which is the honest reason we went dark, but not an excuse. Send me your order number and I'll get back to you ASAP to sort out whatever you needed. — Trot Pets