Scott E.
Posted
Trot Pets = Scam Company
Backed them through Indiegogo in November 2021. The initial promised delivery date was January 2022. Since January 2022, we have seen very sparse communication from the company and every time we heard from them, the delivery dates were pushed back month after month. Q1 2022, the FB page went into a mode where they required admin approval on every post and they of course blocked any post that was negative or inquiring about when the orders would ship. Customer service communicated in early September 2022 that my order was "on a ship" that was due to arrive by the ending of September 2022 and reassured me my order would be shipped shortly after. It is now 10/28/2022 and I have not heard a thing from Trot. Despite reaching out 4 times in October alone, customer service has just stopped responding. Their Facebook page was frozen on 10/19/2022 with all comments under the "admin approved" posts deleted. The CEO and Co-Founder have updated their profiles to remove all ties to Trot Pets on LinkedIn. Complete scam.