trotpets.comReviews of trotpets.com

The bowl doesn’t stay put on the mat. Supposedly magnetic but it doesn’t work. Bought both the mat and the bowl. I emailed customer service and never got a response Save your money-poor quality and poor customer service

Quality is poor. The mat does not sit flat on the wood table. The table wobbles from side to side. Very overpriced for low quality product. Two stars because the bowls are nice but everything else dissapointed.

I have 4 of these for my two large speed eating dogs. I really wanted to love this but the metal puzzles ended up wearing down both of their teeth in less than a month! The packaging also didn't come complete with the magnets and when I contacted customer service they ghosted me. Would skip if you want to save money and your dog's teeth. I now have 4 that are just collecting dust!

I had issues with a defective product and poor customer service. I ordered a 12-inch raised stand with bowl set. After putting it together the stand was not standing evenly and wiggling a lot. I tried multiple times to fix it, as well as place it in different spots of the house. I could not fix the issue. I reached out to the company stating my issue. It did take a few days to hear back. The company stated they can either offer me a replacement or a refund. I stated I’ll take a refund. My plan was to order a new stand eventually. I paid $140 for this product, I did use a 20% off coupon. To my surprise I got a $16 refund. I reached out to the company asking why it was only $16. They stated that was the refund for the stand. Which is understandable but that was not mentioned to me at all. I reached back out to the company stating that no one mentioned it was only $16, in that case I rather just have a replacement sent to me and I will send back that stand. I didn’t hear from the company for 5 days. I decided to reach back out. To my surprise the email I received stated “the issue has been resolved” Very poor communication and customer service. I do love the bowl, the stand is great too other than not being even and wiggling around. For the amount you’re paying for this product, they need to invest more in their customer service and better communication.

Have requested a refund for one of the stands I purchased, and have yet to hear back. The stand immediately came unglued at a crucial area. The second stand we purchased is fine, not good. There were pieces in the build that you can tell quality is lacking.

Placed my order and then crickets….. Emailed a week later to ask if there was a shipping ETA. I did get a reply saying they would check with their warehouse. Then another week went by with no communication. I emailed again to ask if the products were available. No response this time. A few days later I got a shipping number. Still have not received product 3 weeks after the order date. Disappointing as a whole.

Appearance might be on only benefit to these bowls. Magnetic strength is not as strong as advertised, barely pulls the bowl. Our dog did not take to the puzzle bowl feeder despite having used many other puzzle feeders without issue. Returns are not customer friendly, the cost of both shipping and restocking burden is placed on the consumer resulting in an overall dissatisfying experience.

Not happy with the magnet. My dog was still able to push the bowl as she was trying to eat. Very unhappy with how expensive this item was