Average
850 reviews
trotpets.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
THE BEST & LAST PET BOWLS YOU'LL EVER BUYTrot bowls! are a stainless steel silicone mat system with a slow puzzle feeder to ensure any messy or excited eaters have an engaging and mess free eating experience.WHY SLOW FEEDING MATTERSFast eating can lead to pain and discomfort, vomiting, or more serious life-threatening issues like choking or bloat.For the more serious issues, the signs can be obvious. For pain and discomfort, it often goes unnoticed.Our Puzzle Slow Feeder can help excited pets take the time they need to chew their food, leading to better digestion and a more fun and comfortable meal time experienceBRIEF BACKGROUNDTrot Pets is re-opening under NEW ownership and management. We understand that the actions of the past have caused disappointment and distrust, and for that, we are truly sorry. We have taken significant steps to ensure that such actions will not be repeated in the future, and we are dedicated to providing the highest level of service and integrity in all of our dealings with our customers. The Company is no longer accepting pre-orders and all orders will be in stock and ready for immediate delivery.We continue to focus on producing high-quality dog bowls that are both stylish and practical. We have a real passion for creating beautiful products that improve the lives of our dogs and their owners.The company has spent countless hours researching materials and designs, consulting with veterinarians and dog experts, and testing prototypes to ensure that their dog bowls would meet the highest standards of quality and safety. They sourced materials from reputable suppliers and worked with skilled artisans to craft each bowl with care and attention to detail.We are focused on building a brand that resonates with pet owners who share our values. We want you to know that we are more than just a company that sells dog bowls. We are a group of passionate dog lovers and pet owners who care deeply about the health and happiness of all of our pets. We h
trotpets.com (trotpets.com) has 850 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 163 reviews with 1 star · Clear filters
Kat
Posted
Absolutely infuriated after just receiving an email from “new management” telling me to eat the $200 I spent on my order that was never fulfilled, and in the same breath, asking me to dump more money into the company (because “give us a chance”). Thanks for adding insult to injury.
Response from trotpets.com· Jun 23, 2023
We are very sorry and we understand your frustration. We have No affiliation with prior owners.
Megan F.
Posted
Biggest scam artists I have ever seen. They were unable to fill orders and took customers money then filed bankruptcy and guess what they are back again to do it 2.0 meaning scam you again. Don’t buy, you won’t receive your order. Scam scam scam Just to update on my review, I received an email that if I do not follow up on their reply then my review would be deleted which just shows how shady this company is. They are altering reviews. The first thing your company should focus on is actually fulfilling orders from customers…then You wouldn’t have bad reviews…makes sense
Response from trotpets.com· Jun 23, 2023
We understand your frustration with the previous owners. We have fulfilled every order (nearly 1,000 orders) that we have received since taking over ownership. We are truly sorry for the issues with previous owners who we have NO affiliation with.
Annette H.
Posted
Was shocked to receive a email from this company after I cut off all communication and unsubscribed from emails after they did not fulfill my order after 9 months of taking my money. Will be filing a complaint with CA AG for the company contacting me by email without my permission. They also do not have the required Privacy Rights information for CA residents on their site pursuant to CA privacy legislation that went into affect on January 1, 2023. This is a super shady company that’s been taking money from customers for 2-3 years now and not sending the product ordered. Don’t believe their claims to be under new ownership/management. They just restructured the ownership as part of their bankruptcy proceedings.
Response from trotpets.com· Jun 21, 2023
We are Sorry for confusion we have NO affiliation with prior owners
ama
Posted
RUN! Do not give this company one cent of your money, they are a scam. Ordered my product over ONE YEAR ago and have yet to receive anything. Do not believe them when they say they are a different company and not associated with the previous one. They filed for bankruptcy and re-organized under a different LLC, same name-same website-same product.
Response from trotpets.com· Jun 21, 2023
We are sorry for the prior experience we have NO affiliation with the past owners
Mckenzie D.
Posted
This company is a scam. They recently sent out an email saying they’re back and under new management. I can’t believe they’d have the audacity to reach out after they essentially stole money from people that had placed an order that was never received. The positive reviews are all fake and from the past 3 days (so that they could have some positive reviews for their apology email). Do not trust them. Do not purchase from them.
Response from trotpets.com· Jun 21, 2023
We are sorry for the confusion we have NO affiliation with prior owners All the reviews are verified customers
Mandi
Posted
I’ve contacted support multiple times requesting information for how to return and get a refund. The mat does not for flush on the stand and my dogs food gets stuck in between the side wall and obstruction in the puzzle bowl and she cannot eat out of it. The lack of empathy and urgency in response is concerning and disappointing.
Response from trotpets.com· Jun 10, 2023
Hello - our apologies ... we are emailing you now and we will fix this right away ... we apologize for the delay ... thank you for the feedback.
Linda R.
Posted
The rubber tray was too small for the wooden tray. The slow feeder bowl was too small for my golden retriever. He had a very difficult time getting the food in the smaller crevices. Also the magnet did not hold the bowl on tight enough for my voracious eater
Response from trotpets.com· Jun 9, 2023
Hello = sorry to hear that. We can send you out a new wooden stand that will fit perfectly. Otherwise understand if you want to return for full refund. We have had many goldens in our life and they really are voracious eaters. Our current golden loves it but he is on the smaller side. Let us know whatever we can do to improve. Thank you for the feedback !
Gerard
Posted
Sent the wrong size and haven’t responded to email for a week.
Response from trotpets.com· Jun 9, 2023
Hello - we are sorry to hear this ... we will email you right away to try to solve the issue. We currently only have medium size bowls and mats but we would be happy to exchange the stand if we sent you the wrong height. Likewise, if you would like to exchange the bowls and mats we will have new sizes (small and large) in the coming months. Thank you !
