trotpets.comReviews of trotpets.com

Order two sets and received them fairly quickly. I opened the box and realized the bowls were going to be to small and packed it right back up. I reached out to them about exchanging for the next size up and they sent a return label for the exchange in reasonable amount of time. Well, they received the product more than two weeks ago and are now ignoring my emails. The WORST customer service I’ve ever experienced. This company has taken peoples money before and sadly it is happening again! Seriously disappointing.

I ordered two items - for one, they shipped the wrong item and for the other, it was too large. I requested a return/refund. They emailed me a return shipping label. Both items were returned and confirmed to be delivered to them. No refund received and they haven’t responded to multiple emails. I have now disputed the charge with my payment company. After I disputed the charge with PayPal, they responded saying they never received the items, yet the tracking number they provided for shipment shows delivered. I forwarded them the confirmation showing the package was delivered and their response was “You have already submitted a chargeback via PayPal against us. We longer have any input on this issue.” Really deplorable customer service - stating they didn’t receive a package they absolutely received. It’s a shame because the products are great but would never recommend because of their shady business practices. ** UPDATE: I just received my refund via PayPal. When I opened the dispute, they contacted the seller. They have a specified date by which they must respond. My dispute was closed today in my favor because the seller never responded. So if you returned items and didn’t get a refund from them, dispute it with your credit card company or PayPal. Although it doesn’t change my review of this company, at least I got my money back for returned items.

Ordered a product and it was much larger than expected. Returned the product to hopefully order one size smaller. They received the product two weeks ago yet I have not gotten a refund and they are not responding to emails. Do not order from them. They are scammers.

the Trot experience was just all around not good. I placed my order for an elevated, large bowl set. Although my card was charged, I did not get an order status updated or shipping confirmation email for over two weeks. When I reached out asking what was up, it took them several days to get back to me, at which point I was informed that the color I had ordered was out of stock. They offered a small discount on an alternate product or a refund. I said I would like the same product in a different color and shortly thereafter got email confirmation of an order update but no shipping information or status update. I reached out to them again over a week later asking for an update. Radio silence. Finally, over a month after placing my initial order I emailed for the 6th time and said i'd like a refund if my product doesn't ship within the week. Again, no reply but a week later the package showed up on my door. I was thoroughly underwhelmed at the quality considering the bowl set cost over $150... you have to assemble it, not all of the pilot holes align so it is a little wobbly. It is not brushed stainless steel inside the bowls as pictured, so I'm not entirely sure what the metal is or if they will eventually start to rust. The lids are not airtight as advertised and don't lock on or cling at all. I spilled a whole bowl of kibble the very first time transporting food because they sort of just sit on top. Overall not a good experience, value or product. Spend your money elsewhere.

I received the lid to the bowl before the bowl even made it out of their warehouse. I know mistakes happen, but what is the point of sending out the lid first? It’s been 2 weeks and still no bowl.

Missing 2 sets and 1 incorrect color and size We ordered 4 olive green and received 2 only 1 large orange and 1 small olive green

Realized the 12 inch was too tall but they would not let me return unless I had original packaging :( such and expensive product going in the trash cause I can’t use it for my dog.

Customer service has been slow to respond, and my order was missing items. I have not been provided with a solution to fix the issue. It has been 15 days since my order arrived, and I have yet to receive a resolution.