trotpets.comReviews of trotpets.com

Service and response time to order was good. The actual product, not impressed. One, having to put the product together was not expected. The slow feeder bowls are way too narrow and you end up having to dump the last of the kernels out. Maybe I didn’t do enough research on this product and I own that. But I did think the return policy was terrible because it made me believe that other customers tried to return once they received it and it was impossible to do so because there were so many restrictions. Put it together for your customers and fix the slow feeder bowl

-the product itself is nice looking. -ordering process somewhat confusing. -customer service, the absolute worse that i have experienced. it is greatly unfortunate, as their product would not appear to have such a negative service attached to it. however, it was sadly the case for me. -hopefully this review is of assistance to the potential consumers as well as for the business. -if your order is correct, and you should not need to contact customer service, it may be great all around but if you need customer service, brace yourself! it takes them about a week to get back to you and when they finally do, they come back with an attitude -very accusational tone & highly unprofessional.

The bowls won’t stay on the Matt😡. My French Bulldog is knocking them off the Matt. I sent numerous emails with pictures

The frame is very loose and my dog is afraid to eat because it moves. Very poor quality.

I ordered black medium bowls and received small pink bowls. Still no response from customer service.

Edited 1/7/25 - I see the company has responded. Unless you are going to either send me my bowls that I ordered or a full refund there is nothing more to discuss as your customer service previously told me “too bad, so sad.” Even when a company switches ownership they take on the debt too - meaning that outstanding orders should be fulfilled instead of taking the money and running. Ordered two bowl sets in 2020-2021 and never received. The company “went out of business” and never provided product or refunds, but did auction products already paid for by customers to pay expenses. Now I see they are back? Where’s my trot bowls that I am still waiting on? They are about 4 years too late…

I placed my order on 12/24… And I won’t receive it until January 7… Inexcusable in today’s digital shopping world

Would not recommend. I was hesitant to purchase because of how expensive they are but thought I’d love it because it’s what I’ve been looking for. The magnets aren’t strong. My dog knocks the bowl off every time he eats. Defeats the purpose there. And the customer service is atrocious. I had to reach out to them with 3-4 email attempts before even getting a response back and even then they did not address my feedback. Not a good experience and not a good product. Do not spend your money on this.