Average
102 reviews
TrestaHonesty, pricing, process and quality scores appear once 5 customers have rated them.
With the Tresta virtual phone app, you can use your business phone number on any smartphone and get access to the the tools you need to professionally manage calls.
Tresta (tresta.com) has 102 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
102 approved reviews, newest moderated first
Larry F.
Posted
I have cancelled my service. Incoming calls would NOT connect. Outgoing calls worked about 50% of the time but a LOT of echo on the connection. The customer support only ok. The cost is high for what you get.
Maria H.
Posted
Every month, I experience phone calls being dropped and "all circuits are busy" messages for outgoing and incoming calls. Although their customer service is satisfactory, I am really disappointed with the app.
Paul
Posted
Tresta is good to use since it allows me to use my personal phone and have my business line going out. I do have a couple issues. I do make a heavy amount of out bound calls, and once a week or every other week, the systems goes down for at least an hour. The day is random, but it's usually between 5pm and 7pm PST. I tend to make my calls between noon and 8pm PST. So when this happens my productivity goes to nil for that time period. Restarting my phone doesn't help and I have tried to call several different numbers several times. I can still make calls on my personal number, but having Tresta is so I customers don't have my personal information. There is no "troubleshooting" that addresses this. The other part is off hour scheduling doesn't work that well as I still see calls coming in no matter what the time of day. Whether I am at work or not. Those are the reasons I don't give a 5 star rating.
Response from Tresta· Mar 31, 2020
Paul, thank you for your feedback. We're sorry you're experiencing issues and would like to connect to learn more but we don't have your account information. If you're open to chatting with us please email [email protected] or call 844-2-TRESTA. We'd like to help so we can improve your Tresta experience!
Federation World H.
Posted
A nice, simple system that works great for our non-profit!
Response from Tresta· Mar 18, 2020
That's great, thank you for the review!
Renowned
Posted
It has really helped my business. I'm glad that someone thought of it!
Response from Tresta· Mar 18, 2020
We are so glad to hear that Tresta has helped your business. Thank you for the review!
steeve
Posted
bad customer service
Response from Tresta· Mar 13, 2020
Hi Steve, We’re so sorry for your experience! We are trying to learn a little bit more so we can make things right, but we haven’t been able to connect. We are optimistic we can turn things around, so if you’re open for a chat, please give us a call at 844-2-TRESTA and ask to speak to the Operations Manager. Hope to talk to you soon.
Brian
Posted
So far Tresta has worked as advertised.
Response from Tresta· Mar 13, 2020
That's great, Brian. We really appreciate the review!
Veronica
Posted
Excellent service!
Response from Tresta· Mar 13, 2020
That means a lot. We appreciate the feedback, Veronica!
