Poor
348 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Driven by adventure, guided by our history, inspired by community, enchanted by the freedom of the open road and committed, always, to creating the world's greatest bicycles.
Trek Bicycle (trekbikes.com) has 348 customer reviews on Rated Honest, with an average rating of 2.4 out of 5.
348 approved reviews, newest moderated first
Raymond
Posted
Trek Bikes Bicester. What a great operation. They serviced my non-trek bike, took huge effort to find a missing wheel part and provided very useful advice. Thanks to all, especially Ben. All others for unfailing friendly and cheerful attitude.
chris M.
Posted
Xcaliber 9 only 4 months old and light use started clicking when pedalling narrowed it down to BB or cranks then singled out movement in cranks after replacing BB with Hope one. Mechanic said could feel it yet only regreased BB.4 1/2 months after noise came back , personally think mechanic overtightened something to stop the noise.Got in touch with Trek again don't really want to know.I can take it in to dealer but will have to pay if they don't find a manufacturing fault.No confidence in the mechanic to sort it out after just regreasing BB. Could not recommend Trek.Have got 23 year old GT which has never given me any problems.
Per Bech H.
Posted
Fik super service i butikken på Strandvejen, da der skulle pustes lidt liv i min gamle Trek GF Saywer :)
Trias G.
Posted
After purchase customer support is excellent. I had a problem with supplied brakes and Trek not only exchanged brakes but also provided upgrade.
Spencer-Matthews S.
Posted
Fran, Ben and the team were fantastic from start to finish! Serviced the bike and added new upgraded parts ! Very friendly team and make you feel welcome, free drinks are a bonus 😜
JK
Posted
Die Leistung im Einzelhandel war einfach nur super vom Anfang bis zum Ende ! Beim Kauf eines Dual Sport 3 Gen 5 in Aachen !
Asa M.
Posted
I love my three Trek bikes, I just wish they did better electric options that weren't so expensive
Jim C.
Posted
I am writing a review and call to action by TREK in Waterloo, WI not my or anyone else's local dealer. TREK bought crappy Bontrager and continue to disappoint. So many of use purchased $9k Emonda SLR series bikes and some bought TT bikes that had faulty handle bars. If you contact TREK through social media you get poor Brandon responding with the line ,"New bars will shipped within the next few months" WELL NOW it has been 5 months, and no new bars. All BONTRAGER bars that are integrated or not, XXX lite,VRC have disappeared from their website. Trust me when I say NO ONE from TREK itself will respond because they KNEW people crashed because of the faulty VRC integrated bar in February 2022. TREK owes us all either replacement bars/BIKES or the $700 to buy a better made bar from another company. It is obvious TREK will not meet their due diligence. I have toyed with suing them here in the US because there is a warranty/Lemon law that applies to bicycles. Look at it this way.....I do not spend big money on cars. If I did and bought a high end sports car with carbon rims and the carbon rims failed, you bet the car manufacturer would have a fix and keep the VALUE of the car what we paid for it. Or replace the car with no accusations of consumers lying about crashes like TREK did numerous times. My bike is now worth half it's value because it is not the bike I purchased. So, this is where the warranty law takes effect. Either TREK Bikes replaces the bar that is safe or gives us the PURCHASE price of the bikes we bought.... so cyclists can buy a bike that is safe, from a company that will keep it's customers happy. I always said I would never buy a TREK. Then my local shop, who I am loyal too, convinced me to try it, I did and WILL NOT again. I am at a place where I can spend money on bikes if I wish. But I worked TRIPLE Overload (overtime) to get my EMONDA SLR7. Trek Sagefredo advertises TREK's bikes by riding them in pro-tour races. The pros are paid to represent and ride them. We as consumers see these machines, and have to work hard for the cash to PURCHASE and RIDE what WE PAY FOR. Do not buy TREK BIKES with low end crap Bontrager stuff. If I buy an aftermarket bar, which is what I am going to do, for bike fit reasons, I expect TREK to pay the difference of the value of the bike. NOT MY LOCAL BIKE SHOP. TREK owes us. Trek asked me for my phone number so someone could reach out to me.....Local Bike Shop Called because TREK is run by weak people without backbones to pay up. TREK should have contacted me not the LBS. If you do not have your replacement bar or bike (man all you TT folks are screwed too). Make some noise. REAL noise.
