Trek BicycleReviews of trekbikes.com

PESSIMA ESPERIENZA Sono una biker esperta...ho acquistato una TREK SUPERCALIBER da tre mesi in sostituzione di una signora CUBE SLT in seguito ad un furto. Pensavo di migliorare prestazioni e qualità ma evidentemente mi sono sbagliata alla grande. Dopo tre mesi di strada noto che mi è saltata la vernice nella parte inferiore del telaio. Pensando che era stato un danno da me provocato l'ho portata a riparare e con mia grande sorpresa mi hanno detto che la vernice era tutta staccata dal telaio per un difetto di verniciatura. Ho contattato il venditore e quindi la casa la quale dopo circa un mese mi ha comunicato che.la responsabilità era la mia. Faccio presente che insieme alla suddetta ho acquistato anche un'altra CUBE la quale è perfetta non da alcun problema e l'ho pagata anche molto meno...cosa dire...DISONESTI AL CONFINE DELLA TRUFFA

Order for a mudguard. Received with 3 week delay, and no screws, and the joint fastening was too short. I had to find out some spares with the resaler. Not professional.

The colour seems to be the best thing about the bike… found it very slow, heavy and sluggish to ride Been riding for years so no excuse

Two Trek branches said I could put a pannier rack on any Trek bike. So I ordered any Trek bike and put a pannier rack on it. I brought the Trek Procaliber 9.5 which is a carbon frame from All Terrain Cycles (Trek Dealership) because Trek didn't have any in stock. All Terrain Cycles ordered the bike from Trek even though Trek didn't show any stock. All Terrain Cycles should have built the bike but instead, they sent it to me as Trek had packed it. I believe they did this because they knew it was a used bike that a Trek staff member had put through the system. Tires were used, tire sealant was yellow when it should be blue, sealant was leaking, rims were damaged, screws in the frame were damaged, and dog hair and mud were stuck to the frame. All Tarrain Cycles past the buck and said this was all Trek's fault. They showed me proof (bike serial number matching the paperwork) that the bike was ordered from Trek and then sent it straight to me. First, I dealt with Tam at Trek and then Colin the Customer Service Director. Colin and Tam knew I was using this bike for bike packing. I also said I have Cancer and wanted to go on one last trip so getting this right was really important to me. The bike is a small frame so you can't attach anything in the middle because it dips. That just left the front and the back of the bike to attach a handlebar rack and a pannier rack. Trek knew I was going to be attaching things to the frame. After Colin took the bike and replaced parts (which I was grateful for) within a week, the frame cracked. I contacted Colin and asked him where I stood with this. He asked me what pannier rack I had attached to the bike frame and then he said he would take the bike to inspect it. I spoke to Trek US on live chat who said nothing is allowed to be attached to the frame so I don't know why Trek in the UK want to waste time inspecting it when the rack invalidates the lifetime frame warranty. This also means my bike insurance is not valid so I can't use this bike for bike packing. Colin then said that I had to get any parts authorized by Trek if I wanted to attach anything to one of their carbon frames. Colin/Trek should have told me this when they first knew what bike I had. I could have exchanged the bike before it got damaged. They ignored me when I pointed this out. Trek also should make this EXTREMELY clear (on their website, in person and in writing) to anyone buying a carbon frame ESPECIALLY for INSURANCE PURPOSES. They don't have it written anywhere and they don't care that they don't. When I told them this, Colin sent a load of bogus links that didn't work and he ignored liability. Nothing was said about anything they should or shouldn't have done and no apologies were given. I told Colin how nasty I thought he was for not saying anything. He ignored what I said. I kept asking him to explain why staff members were selling their bikes through the company. He didn't respond to explain. Colin then made out that he was going to swap the carbon frame I had for an aluminium frame, and then swap over all the parts on the bike for free. He said this was his 'offer' to resolve the issues. When I believed it was for free, I was relieved and said thank you. Colin then made out that he wasn't going to do this for free and that I had to pay him. I told Colin how awful he is and I said it seems you like to kick people when they are down. He never replied to help me any further or to reassure me that this wasn't the case. I have since gone to a different company that sells Trek bikes as well as other brands which is considered as a Trek Dealership. They said that even if the parts from a Procaliber 9.5 were swapped over to an aluminium frame, I would still have difficulty with the bike because the gear set-up is for climbing mountains and it's not ideal for what I need. They said they would help me find a more suitable bike. In between phone calls with them, they gave me the impression that they had spoken to Trek about me. They then cancelled my new order as they were told they have a right to cancel what orders they like. They then told me to go elsewhere for help. I'm still in shock. I can't believe it, I've wasted 11 weeks of my life and I'm worse off than when I started. I've spent about £1000 on bike packing add-ons and I can't use any of it, let alone go on the trip I had planned. All the stuff including the damaged bike is just sitting there.

Always welcoming and helpful in their stores and the website is easy to navigate.

Ho acquistato in data 15-04-2023 una Trek Merlin 7,da subito notavo un rumore meccanico intermittente. Ho segnalato al rivenditore,che è anche assistenza autorizzata Trek,il problema è mi ha consigliato di fare qualche chilometro e poi ci guardava. Qualche settimana fa'ho portato la bici in assistenza perche'il rumore era diventato costante e fastidioso e dopo qualche giorno me la riconsegnano dopo aver sostituito pedali e catena perche'usurate,esco a fare un giro il giorno dopo e percorsi pochi chilometri non riesco a cambiare rapporto e con forti rumori meccanici,a questo punto riporto la bici in assistena e dopo qualche giorno mi dicono che c'è a sostituire tutta la trasmissione. Premesso che la bici ha percorso circa 600km tutti su strade collinari asfaltate ,non è mai caduta e non presenta neanche un graffio. A questo punto,contatto prima telefonicamente un tecnico Trek ,esprimendo tutto il mio disappunto sulla qualita'della bici,il quale si limita a rispondermi che loro possono solo riparare la bici. Scrivo anche un email al servizio clienti Trek,chiedendo una sostituzione della bici visto i tanti problemi e altrettanti riparazioni e mi rispondono di portarla in assistenza. La bici a oggi è ancora in riparazione e non intendo piu'ritirarla,da un brand come Trek mi aspettavo una soluzione diversa,premesso che era la prima volta che acquistato un Trek e dopo questa pessima esperienza anche l'ultima Il giorno successivo esco a fare

waovv... I have had issues converting my tubular wheels to tubeless so I have ordered new set of wheels considering I might have got them damaged but the new ones had the same issue so I decided to call the customer service and waov.... Never had such a great after sale customer service experience since last few years. Tam S. has really been a great help from the first moment and I think this should be recognised.

I want to give a review of the trek bike Store in Vero beach FL - they are awesome! I just purchased My first new bike in 27 years, and they were awesome! The manager Keith was amazing - managed to get in all the supplies I needed for that bike and the particular bike carrier that worked for my car! I highly recommend this store!