customer
Posted
Did what I asked
Did what I asked

Excellent
293 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Treads is an AI-powered car management subscription designed to make car ownership more enjoyable by eliminating the hassle of car maintenance while making the roads safer for everyone. Treads has you covered for tires, alignments, oil changes, wiper blades, and even auto insurance.
Treads (treads.app) has 293 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
293 approved reviews, newest moderated first
customer
Posted
Did what I asked
Demetrios G.
Posted
App is extremely clunky. It tries to do to too many things at once, random errors appear, time wasted, used to have great experiences with Treads, app wise now, Not great at all. I would prefer to use a website to do all of the tasks needed.
Response from Treads· Sep 22, 2024
Thanks for your feedback! We’re sorry to hear about your experience with the app and really appreciate you taking the time to share your thoughts. We release a new version of the app every 2 weeks to rapidly release new features and bug fixes. We encourage you to download the most recent version. Please don’t hesitate to reach out directly if you encounter specific issues—we’re here to help!
Joshua M.
Posted
I liked treads at first but once I moved (and sold my car) it just became a massive hassle. I was also told for over a year that I wasn’t eligible for service because of where I moved only to be told last month (with 3 months left) that I could’ve gone to Firestone the entire time. It has potential but it wasn’t best for me.
Response from Treads· Sep 17, 2024
Thank you for sharing your experience, and we're sorry to hear that moving made things more difficult. We understand how frustrating it must have been to learn later that you had options for service that weren’t communicated clearly earlier. At Treads, we are continuously expanding into new markets and partnering with more service providers, like Firestone, to ensure our customers have access to reliable service no matter where they are. We apologize for the confusion and the inconvenience this caused. Your feedback helps us improve, and we appreciate you giving Treads a try. We’re committed to refining our service as we grow, and we hope to better meet your needs in the future.
Mimi L.
Posted
I’ve had the subscription for 2+ years and only cancelled because I have a new car with a factory warranty. This subscription is great, and they have superb customer service. Any time I’ve chatted with an agent, they’ve helped me get my issues solved efficiently and with ease. Will continue to recommend Treads to friends and family and look forward to returning when my warranty is up
Don C.
Posted
The tire guy left his jack under my truck in a blind spot and his handle put a nice dent in my door and all he said was oops !
Response from Treads· Jul 26, 2024
Hi Don, sorry to hear that there was an issue, our support team will reach out to you and the service technician so we can make sure any concern is resolved!
Benny G.
Posted
I have been using Treads for 2 years now. From the first install to now, I have been extremely happy with the service. The tires are great quality and the customer service is amazing. I highly recommend using Treads for your tire needs.
Kortnie W.
Posted
I've had treads for 2 years and it's been amazing the whole time. The tire and maintenance subscriptions have saved my life a few times.
lonelycarpenter
Posted
Professional, courteous, on time, efficient