Aon Trip InsuranceReviews of travelclaim.com

I do not recommend AON. The information required to submit a claim is beyond invasive! Why do they need dx codes as well as medical records? The doctor's signature stating I'm unable to travel should suffice. 24 hours after submitting the paperwork, my claim was denied with a statement that I purchased the insurance AFTER I got ill which was incorrect. It was over a month later that I was hospitalized. If they'd reviewed all that invasive information they requested, they would have known that. I finally got it approved with an email stating that I would receive another email within 5 days on how I wish to receive payment. Of course that email never came. I called and was told that it was too late for electronic payment and I would receive a paper check. It took almost 2 weeks but the checks finally came. What a nightmare! They will do all they can to not payout!

I purchased this for my Royal Caribbean trip in October. I realized that it would not cover the trip cancellation because I had paid for my vacation in full at the time of booking. I asked this company for a refund of the premium because I would like to cancel the policy and was told that I could not get a refund. I canceled the Royal Caribbean trip, had to pay the $500 cancellation fee because I have been very ill and am unable to go. I feel that it is extremely unfair that they cannot refund a policy that is not even going to be used because the trip has been canceled.

Absolute con job. AON is the "suggested" travel insurance company for Norwegian Cruise Lines. I think the reason they are suggested is because Norwegen owns AON or knows they how crooked they are. We booked a cruise to the Med / Italy before Trump decided to attack Iran for no reason. That put our cruise date and ship....squarely in range of an Iranian drone. Several of our party of 10 are veterans, meaning PTSD became a factor in deciding to cancel a Med cruise in the middle of a war. To substantiate anxiety / PTSD claims AON required doctors notes of treatment dates and meds.......but as soon as we provided that AON immediately said no to refunds on the cruise because we were "pre-existing" . So they made us prove PTSD...then used that proof against us by saying our condition was "pre-existing". Catch 22. Fraud more like it. Instead of refunding us for what we paid...because we cancelled for a valid reason....which BTW is the entire function of a travel insurance company......AON immediately sent OUR money back to Norwegian....FORCING us to cruise Norwegian at a later date......or we lose all of our money. So it's not "travel insurance". AON is a scam company designed to return OUR MONEY to Norwegian Cruise Lines so Norwegian Cruise Lines don't lose a sale. Apparently there is collusion between Norwegian Cruise Lines and AON to do this on a constant basis. We are FORCED to cruise Norwegian again to get value back for our money they are holding.........but one more cruise and no one in our party of 10 will EVER cruise Norwegian again. And hell will freeze before we EVER use AON Travel Insurance again. AON deserves the bottom of the barrel ratings they have. Every bit of it.

I am still waiting for my claim to be resolved since April 5. the company does not sufficiently review documentation provided and asks for information they already have thus adding on 10 days further for review delaying any payment for loss or delay. i do not recommend using them if at all possible.

Terrible Terrible experience with them. My husband died and thus we had to cancel our cruise. He died Feb 14,2026. I have recorded multiple calls to AON and they use delay delay delay tactics and still have not paid out the full refund. They have made a difficult situation more stressful by their avoid paying out tactics!

I will spare you the details of our experience and jump to the advice. If you have a legitimate claim and are being given the run-around, contact the Better Business Bureau and file a complaint. After three months of getting the run-around from Aon, I filed a BBB complain and had my money in a week.

I had an extremely disappointing experience with Aon Affinity Travel Insurance. I purchased coverage expecting peace of mind in case something unexpected happened but, when I actually needed to use it, they made the process unnecessarily difficult and insensitive. I had to cancel a cruise because my friend passed away unexpectedly. Instead of showing any compassion, the company required a death certificate and even asked for the cause of death. This felt incredibly invasive and inappropriate, especially considering the situation and the fact that this was a close friend, not an immediate family member. To make matters worse, they ultimately refused to provide a full refund and only offered a 75% credit. That is completely unacceptable. I paid for travel insurance specifically to protect my investment in situations like this, and instead it feels like they looked for any reason to avoid paying out the full claim. What is the point of having insurance if, when something tragic happens, you’re met with red tape, lack of empathy, and partial reimbursement? I would not recommend Aon Affinity Travel Insurance to anyone. Save your money or look for a provider that actually supports you when you need it most.

***UPDATING TO ADD*** They are money-hungry scam artists. Im not even sure what they cover at this point. Incredibly disappointing they do not support our military members. In December of 2025, I booked a cruise for my husband and myself. It was scheduled for 3/14/26 - 3/21/26. My husband has been a contractor with the US govt assisting in operations overseas in the Middle East since 2020. He is a USMC vet and has been proudly serving with our country since 2015. His most deployment rotation began November of 2025 and he was scheduled to return home early March before the cruise. Out of every year, he is gone for around 9 months. We were very excited to go on this vacation, and he has a high-stress job and we are rarely able to go on vacation. On 2/28/26, the war began. We didn’t know how long it would last, but inevitably, airspace at his location closed and his flight was cancelled. We held out hope for a little bit hoping he would still be able to make it home, but it didn’t work out. On 3/4/26, I cancelled the flights and cruise and filed a claim with Aon for the trip, as my husband was stuck in conflict and there were riots happening at his location. After 2 1/2 weeks of not hearing, I called on 3/23/26 and was told I’d receive communications within 10 days. I received an email 3/25/26 advising me my claim was denied because war and attacks just so happen to be excluded. I understand they have that disclaimer because if anything devastating happened stateside, they would have to pay out for a lot of people. But for one person, especially someone who is sacrificing his life defending a compound and getting hit by rockets? We have absolutely no idea when he’s going to be able to come home, and It feels immoral and it’s excruciatingly disheartening that they lack any moral compass to support him. The last disclaimer I would think to look for is war, but this could not have been prevented in any way, shape, or form, and now we have to suffer even more than we already are.