Ryan K.
Posted
Excellent customer service
My order was damaged in shipping and I reached out to customer service and they immediately replied and offered to send a new replacement order. No questions asked. When I received the product this time it was perfectly fine and the customer service team watched the tracking and reached out to make sure it arrived in good order. Great customer service
Response from TRATEZ Supplements· Oct 10, 2025
This means so much to read 💛 We never want any dog parent stressing over shipping hiccups — you’ve got enough to worry about already! I’m really glad our team could jump in quickly and make it right for you (and your pup 🐶). Thank you for being so kind and patient through it all — we truly care about every single order that leaves our hands, so hearing your replacement arrived safe and sound makes our day. Appreciate you big time for sharing this 🙏💛 – Mo & the TRATEZ crew 🐾




