Excellent
207 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
You need your audio/video files transcribed quickly and accurately. But you don't want to pay high rates and miscellaneous surcharges. Problem solved! You can get your transcriptions done within one day* at the lowest rate to be found.* Recordings of 60 minutes or less and not complex in nature will be delivered within one day.
Transcription Puppy (transcriptionpuppy.com) has 207 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
Showing 5 reviews with 3 stars · Clear filters
jen M.
Posted
Impressive turnaround time and competitive pricing that's hard to beat for those on a budget. However, the accuracy takes a hit when dealing with background noise or overlapping speakers, requiring a fair amount of manual cleanup. It’s a decent middle-of-the-road choice for clear audio, but expect to put in some extra work on the editing side.
AA E.
Posted
A lot of corrections. Also, if you've ever gone to typing school, all typists know, there are two spaces after a period in a sentence. The only time, there's one space is if pagination is full justification alignment, which is rare. This job was left alignment, requiring two spaces. Because we noticed the errors upfront, we had to listen to the whole audio from beginning to end, and proofread word for word to ensure everything was caught. No spot checking. So, basically, we paid for work that had to be redone. We give three stars for the pricing and the ability to work with FTR files. Prices are good, but still a waste of money if the transcription isn't accurate or close to it.
customer
Posted
Too many typos. To address your response I am based in the UK and would usually spell "thru" as "through"...
Response from Transcription Puppy· Jun 19, 2023
First of all, I want to thank you for entrusting us with your recent project. Your input is vital to us. I've looked over your project and it seems there might have been a few hiccups, particularly with some typos in company and individual names. Our proofreaders and QC team are dedicated to checking the spelling in every piece of work. However, they typically don't adjust the spelling of names. I'd recommend putting them into the "Extra Comment" box when placing your next order. It would be a great help for us. Also, as you are located in Canada, we converted your work to UK English. If US English is your preference, you can quickly convert the text to US English via our Online Editor. Remember, our team is on standby 24/7, ready to chat, phone, or respond to messages to assist you with any issues or queries you may have. We genuinely appreciate your feedback and look forward to making your future experiences with us nothing but positive!
DM
Posted
I am new to this service. Generally Satisfied for what i get for the price, however, wish that the transcriber would use some common sense when it comes to transcribing Dollars and Cents. i.e., when i say "twelve dollars and fifty cents", they should transcribe "$12.50". this being said, i do understand the "verbatim" needs for most people. But for me, in Real Estate, it adds a lot of work having to go back and fix things that seem so obvious to me. But, again, this services saves me and my team a lot of TIME. I suppose the positives outweigh the negatives.
Response from Transcription Puppy· Mar 6, 2023
Dear DM, Thank you for your feedback regarding our transcription service. We are glad to hear that overall you are satisfied with the service we provide. We apologize for any inconvenience caused by the transcription of dollar amounts, and we appreciate your suggestion of using algebra instead of spelling it out. Rest assured that we have made a note of your preference for both verbatim and non-verbatim orders. Going forward, we will ensure that dollar amounts are transcribed using algebra to save you and your team valuable time in editing. Thank you again for your feedback, and please do not hesitate to contact us if you have any further suggestions or comments. We are always looking for ways to improve our service and make it more efficient for our customers. Best regards, Jay @ Transcription Puppy Operations Manager
Jamie
Posted
My most recent order was really good and accurate to the recording, however earlier ones had many mistakes that I'm needing to go through and fix
Response from Transcription Puppy· Mar 1, 2023
Dear Jamie, Thank you for choosing our transcription services. We are committed to providing you with high-quality transcripts that exceed your expectations. If you come across any errors or inaccuracies in your transcript, please don't hesitate to contact our 24/7 customer support team via live chat, phone, or email. Our team of transcribers and proofreaders is always ready to review and make the necessary corrections as quickly as possible. We understand that time is of the essence when it comes to transcription services, and we strive to provide fast turnaround times without compromising on quality. Once again, thank you for choosing our transcription services. Best regards, Jay @ TranscriptionPuppy Operations Manager
