Bad
11 reviews
Transcend Community ManagementHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TCM is the creator of a unique brand of community management and .HOA services. Active Management is designed to give Board members a more enjoyable volunteer experience while providing for accountability and delivering on the priorities of the community! Active management coupled with our high-touch communication style is a game changer for communities and their Board of Directors! ACTIVE Management System A – Accountability – We are a task driven company that prides ourselves on deploying systems that holds our company and our professionals accountable. C – Communication – Our dedicated focus on communication is driven by a pledge to communicate in the ways our clients communicate. We never disregard our clients or the opportunity to address their needs. We always strive to answer phones live, return texts the same day, and return voicemails within 48 hours. T – Technology – We use the most advanced, yet user friendly and intuitive software to help our company run efficiently. This enables us to give the Board and community members the ability to participate in the management of their accounts and their community through an easy-to-use and efficient user platform. I – Interoperability – Our staff is cross-trained. We work in teams to help manage your community. This reduces burn-out and manager churn and gives communities confidence that someone always knows and understands the priorities of the community and Board. V – Visibility – Our managers will be visible in the community by making frequent site visits. We are not “drive-by” managers. We walk the common areas, meet with and manage vendors, and investigate the concerns of owners within the community. E – Efficiency – We will always strive to work in an efficient manner for our clients, with a focus on saving costs wherever possible while increasing efficiency of services across the vendor and management spectrum. Our Approach Who We Are: Transcend Community Management is a collection of like-minded, people-fi
Transcend Community Management (transcendhoa.com) has 11 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
Showing 2 reviews with 5 stars · Clear filters
Charlotte S.
Posted
We appreciate all that Transcend does for us. Their staff is friendly, helpful, and committed to making sure our community runs smoothly. They went over and beyond making sure we got all of our clickers fixed and gate working. Thanks Justin!
Nathan H.
Posted
As a board member i need help and our experienced manager from Transcend has been fantastic. Great communication and makes things happen. We are very happy.
