Traeger GrillsReviews of traegergrills.com

I called customer service and they put me on a 40 minute wait list with some awful loud music playing. Needles to say, I didn't wait. Screw Traeger. If you care, my cover seems to be rotting out. It wasn't cheap and I expected more from a supposedly quality company.

3rd part replacement on my Ironwood grill that is only 3+ years old; customer support does not care that 3 meals have been ruined due to inability to start combined with throwing away pellets each time I've had to empty the hopper. I would NEVER recommend this to anyone based on the high cost of this grill vs. all the issues I've experienced.

I recently bought one of these pro series grills and I regret buying it. These things are really temperamental, and require a lot of little things to get them to cook, and that's not a guarantee you won't have to move to your gas grill half way through the cook. Read the manual, and reviews carefully. I constantly have to clean out all the parts as described in the manual before a cook. They are notorious for dropping heat, and not getting back up to heat mid cook. I only have luck at low temperature cooking. If you want to cook steaks or anything requiring higher heat short cook times, you probably will have to switch to gas grill to get done. I have to also note that long cooks at lower temps are a flip of the coin. When you call customer service good luck getting help soon. Then be prepared for a huge array of possibilities, and work on your part. Read the fixes and possible problems and fixed for this problem, it's designed to make them unable to be liable. In my opinion these feeder grills are so dependent on perfect conditions, and a whole array of precision of the operation, that your going to be very frustrated, and for the price I'd pass on these grills. I'm trying to give mine back, got to wait on manager to get back tomorrow for a decision, otherwise like so many others, I have a pile of junk!

These grills suck. It is a great idea but has fallen short of all expectations. It only operates as an out side wood burning oven that requires 10$ in pellets everytime you turn it on. The range say 165-500. Not even close. It operates very well between 250-400 with lid shut. Not hot enough too grill, too hot to smoke. The WiFi never stays connect and does not pair again without clearing the app completely, removing the grill, and reinstalling everything. In addition, sometimes it requires an alternate phone to long in for some unknown reason. Total disappointment. I have owned the POS for two years and I'm finally giving up with it. I never write reviews unless it is exceptional or a disappointment. Unfortunately these grills suck.

This is the worst company I've ever dealt with. First the grill qualified for free shipping and they charged me $49 for shipping. I contacted them numerous times of a 2 day period and got no where. Finally on the 4th day somebody (mgr) called me and said she fixed the problem and my account would receive a credit. 2 weeks now and no credit. Yesterday my credit card was charged for the grill & shipping. No emails on the order status. I contacted Traeger again to find out the status. A two question chat took over a half an hour to find out the chat person was dealing with multiple chats. Grrrrr. My recommendation is deal with a second party like Amazon or the BBQguys and stay away from Traeger.com

Do NOT buy the Timberline XL. I bought this grill for my husband's 60th birthday as an upgrade for our 885. After approx. 3 hrs on the phone with customer service we couldn't get the grill to stay online or pair any of the accessories. The grill shows the wifi strength as good but evidently the accessories and grill interfere with each. The only way to get the grill to stay online for more than 5 seconds is to unplug the side burner. After 3 hrs tech support had no idea how to fix the issue. I requested a technician be sent out and was told there was no technician in our area. I was told my only option was to call back in 72 hrs and see if they had figured anything. $4500 down the drain. Bottom Line: No, I would not recommend this to a friend

Sold the broken grill on craigslist. Horrible experience

Worst experience of a lifetime with Traeger. 1 is too high! 11 calls to customer service, 11 times trying to cook with it. I am a 57-year-old female and six of my calls they asked me to get a screwdriver and take the grill apart. Sent a technicism three times who also had to call a technician because it would not work. Hopefully a company that has a good product and better customer service will come along than having ladies troubleshooting and having to be a mechanic to operate the grill. BeWare of Treager!!!!!!!