TowerhobbiesReviews of towerhobbies.com

Get mostly epoxy and tools from them. The only slow down was curing covid which everyone slowed down, but eventually the product arrived. No recent experience buying planes, etc.

I've been a Tower Hobbies customer for just over a year. I have been impressed with their products and their ability to ship most items the same day they are ordered--provided they are ordered in the morning. Their products have always arrived on time or before. I have spent at least $2,000 with them and all products were received in working order. I only had one issue with a part (that came with a charger), and they replaced the defective item at no cost. Their customer service and product support is good, however wait times on the phone contacting them are excessive--at times, over an hour. Recently, they put up a new website that now permits customers to chat online with their representatives. I used it today and it proved much better than waiting on hold. Hopefully, this will increase their ability to provide timely customer and product support. Their new website has been up for a few weeks and is a disaster, Accordingly, it is in need of urgent attention. The site lacks virtually any product reviews, and product information on smaller cost items is sparse. In addition, much of information regarding purchase history has yet to be migrated. Lastly, the ability to make payments on purchases over time through Affirm or "EasyPay" is currently not available. I trust that they will get these issues corrected.