Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than Tom· May 25, 2026

Hi Nolan, This made our day, thank you! It’s awesome hearing that you saw such strong results so quickly. Knowing you already had to swap the pots after just two weeks is exactly the kind of feedback we love to hear. We really appreciate you giving us a try and taking the time to leave a review. Enjoy your outdoor space again! - Customer Care Team

Response from Tougher Than Tom· May 19, 2026

Thanks so much, Ricardo! We really appreciate you taking the time to leave a review. Glad we could get the billing issue sorted out quickly for you. That’s exactly the kind of support we aim to provide! - Customer Care Team

Response from Tougher Than Tom· May 19, 2026

Hi Philip, we’re sorry to hear the product didn’t work out for you. We completely understand how frustrating it is when the results don’t meet expectations. Regarding the return shipping cost, our return policy states that return shipping is typically the customer’s responsibility for unused items in multiple-item orders, unless the order arrived damaged or incorrect. We do our best to make these terms clear before purchase, including our 30-day money-back guarantee and return guidelines. We still appreciate you giving Tougher Than Tom a try and taking the time to share your feedback. - Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· May 19, 2026

Wow, thank you so much for sharing this, Maxie! Hearing that your kids have been able to enjoy the backyard again without constantly needing bug spray is exactly why we do this. And the fact that your friend’s family was able to spend the whole day outside with only one bite after just a couple of days is amazing to hear! Thank you as well for sharing Tougher Than Tom with others. We truly appreciate your support and love hearing these success stories! - Customer Care Team

Response from Tougher Than Tom· Jul 2, 2026

Hi Tom, We’re sorry Mosquito TNT didn’t give you the results you expected. Four to eight days can still be early, as the traps may take up to 14 days to reach full effectiveness. Placement, shade, nearby breeding areas, and local mosquito activity can also make a big difference. The traps may catch other flying insects, but we understand why that was frustrating, especially with the odor you noticed. If you would like to reach out with the order details, our team would be happy to review the setup and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than Tom· May 19, 2026

Hi Eryn, we’re really sorry to hear this has been your experience. What you described isn’t what we’d expect, and we’d definitely like to look into it further. Once you provide the requested information through Trustpilot, our team will reach out directly to review your case and help however we can. - Customer Care Team

Response from Tougher Than Tom· May 11, 2026

Hi David, thanks so much for sharing this! We’re really happy to hear you had such a positive experience, especially living by the lake, where mosquitoes can be a real challenge. We also appreciate your understanding with the order mix-up. Mistakes can happen, but we’re always happy to help and make things right as quickly as possible. Thanks again for your support and for giving us a try! - Customer Care Team

Response from Tougher Than Tom· May 8, 2026

Hi Michaela, Thank you so much for your amazing feedback! Hearing that your kids can finally enjoy the yard without being bothered by mosquitoes is exactly why we do what we do. It’s great to know the traps are making such a noticeable difference for your family. We really appreciate you sharing your experience and being part of the Tougher Than Tom family! - Customer Care Team