Excellent
347 reviews
TORCHSTAR - Light Fixtures WholesalerHonesty, pricing, process and quality scores appear once 5 customers have rated them.
TORCHSTAR® lights up homes of all styles. We prioritize customer-first experiences, partnering with small businesses for excellent last-mile service. Our mission is building an accessible platform where people connect and benefit from our lighting innovations.Together we shine, together we grow – TORCHSTAR® promise.
TORCHSTAR - Light Fixtures Wholesaler (torchstar.us) has 347 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
347 approved reviews, newest moderated first
Nancy H.
Posted
Justin was very helpful with replacing a part for my cabinet strip lights. He was very pleasant in our email interactions and knowledgable in what information I needed to provide to get the right part to me. I have placed TorchStar under cabinet strip lights in 3 of my families homes and we are all so pleased with this product.
Nick P.
Posted
Italia was phenomenal to work with, helped fix my issue right away and got me the replacement part I needed promptly.
Angie R.
Posted
Italia D. was absolutely amazing and extremely helpful. My issue was resolved very quickly and exceeded my expectations!
Don D.
Posted
I purchased a pack of four shoplights for a second time and this time one shoplight was defective. TORCHSTAR customer service wasted no time getting me a replacement shoplight. I highly recommend TORCHSTAR for all of your lighting needs.
Alex
Posted
Great support and fast respond. Handle warranty replacement professionally.
Lindsay B.
Posted
I ordered a set of Torchstar lights through Amazon (a pack of 4); but one of the 4 lights was defective. The remaining lights had already been installed by an electrician, so I couldn't return/exchange just one through Amazon. Italia D with Torchstar's customer service was extremely quick and efficient in getting back with me, obtaining what was needed to expedite the replacement, and getting the new shipment on its way. Ground shipping is slow, so I haven't received the replacement light yet, but the process of getting it taken care of was quick and friendly. These are great quality products (my installed under cabinet lights work flawlessly with my existing dimmer switch, and the light quality is beautiful), and now that I've had to utilize thier customer service, I can recommend them even more highly. Great products, professional quality, fair pricing, and great customer service! Thank you, Italia D!
Mingzhao L.
Posted
The after-sale customer service was great! Thank you Justin!
Gregory S.
Posted
needed a replacement fixture. this was identical to what i purchased several years ago.
