ToolOrbit Reviews | Read Customer Reviews of toolorbit.com

ToolOrbit Reviews | Read Customer Reviews of toolorbit.com

ToolOrbit reviews

122 approved reviews, newest moderated first

James
Posted Oct 26, 2023
Easy to order
Fast delivery,easy to navigate Web site. Will definitely use in future orders.
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David G.
Posted Oct 26, 2023
Items arrived early and well packaged.
Items arrived early and well packaged.
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Ubaldo Ivan R.
Posted Oct 15, 2023
my product never arrived
my product never arrived
Response from ToolOrbit· Oct 16, 2023
Ubaldo, we're sorry to disappoint you. Kindly be informed that we're actively working on your order's fulfillment. Please acknowledge and reply back to us at [email protected] if you have further queries or suggestions. Regards, Edward Marshal ToolOrbit Customer Care
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JP
Posted Oct 11, 2023
10 days since order placed. Product in stock not shipped yet.
I placed an order with standard shipping of 7-10 days. It's been 10 days and there is even no shipping confirmation. Very disappointing.
Response from ToolOrbit· Oct 11, 2023
Jakub, I'm sorry for your sub-par experience with this purchase from our store, Please be informed that we're already working on your case. kindly acknowledge and reply back to our email at [email protected] that we've just sent to your mentioned contact information for a follow-up on your order. Thanks and Regards, Edward Marshal ToolOrbit Customer Care
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Scott M.
Posted Oct 9, 2023
Still have not received product…
Still have not received product ordered. Will give it another couple days and then ask credit card company for a refund.
Response from ToolOrbit· Oct 13, 2023
Scott, I appreciate your understanding whilst our phone call conversation in which you were informed about the order status. Hopefully, we are on the same page now. Meanwhile, if you still have further queries or concerns, please feel free to reach us at [email protected], and we will be more than happy to assist you. Regards, Edward Marshal ToolOrbit Customer Care
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James
Posted Oct 9, 2023
I ordered a router bit and it was back…
I ordered a router bit and it was back ordered. But I had to call several times to find that out. I looked at my order in line and it never said it was back ordered or when it would ship. It took 4 phone calls to find that out.
Response from ToolOrbit· Oct 11, 2023
James, I apologize for the oversight in your calls on the first working day of that week in particular. However, as per our system, we notified you regarding the back-order status via automated email on the same day you purchased. We took effective measures and ensured that it was canceled within 48 hours. You may reply to our email [email protected] if you'd like to be notified of your article's replenishment. Regards, Edward ToolOrbit customer care
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Albert A.
Posted Oct 7, 2023
It's been 8 days since I placed my…
It's been 8 days since I placed my order. Still waiting for the email telling me it has been shipped. Doesn't qualify as much of an experience.
Response from ToolOrbit· Oct 9, 2023
Albert, per the order details in our system your order was shipped out the next day from our facility and delivered successfully to you on Friday, October 5th, 2023. Please look at your mail room. It'll be a really kind gesture if you take out some of your valuable time to re-evaluate your honest opinion regarding our service. Best Regards, Edward ToolOrbit Customer Care
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Sharon M.
Posted Oct 6, 2023
I don't have a whole lot to say
I don't have a whole lot to say, but I am extremely satisfied and I thank you.
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