Tommy's Express Car WashReviews of tommys-express.com

I just made a call to the company and the propaganda of a family plan is a hoax and the free month too, they say that up to 3 vehicles, but what they do not say is that there is such a plan they charge for each car, that in my opinion is a scam for the consumer, very careful.

Went through car wash back of car and wheels still dirty bought the ultimate package no better or worse than any automatic car wash just tried one time will go back to washing it myself

I moved down the street from one located in Grandville, and was extremely excited about it being so close! Plus they offer a few different monthly membership plans which also allows you to drive up to one of the two express lanes instead of waiting in the long line for “pay as you go”! However, I’m a stickler for reading reviews BEFORE committing! I’ll be honest…based on the Reviews I was very discouraged and was going to look else where, but was stuck on how close this company was to me compared to others. I decided to use the “pay as you go” for a few washes, and see if the monthly membership would benefit me or not. After a few visits and weighing in on the pros and cons… I ended up enrolling into a monthly membership. This is my first review since enrolling a few years ago!!!! Most of the previous reviewer’s (good & bad) are correct!! For me personally it’s still worth it overall! Location is three minutes away, two express lanes= shorter wait time, free vacuums, & rug cleaner. With the monthly membership “if” the wash didn’t clean my vehicle good enough I just got back in line once or twice more… because I pay monthly which allows UNLIMITED VISITS!! If I was limited… I definitely would NOT have gotten the membership!! Yes it’s a bit frustrating the wash didn’t clean my vehicle the first time, and now causing me to take more time out of my busy schedule that I don’t really have… to wait in line again and go back through, BUT I need my vehicle washed! (Which I’ve already juggled my busy schedule for that particular day) Most of the time this happens I’ve noticed it wasn’t as soapy as usual. Other times… not enough soap & the water is too cold. If you don’t have enough soap and then you’re using ice cold water you’re basically just getting your car wet😑🫤 (aka having your pre-teen wash your vehicle in driveway 🙄 yes, sweetie you need soap to “wash” the vehicle first and then spray it off with the hose😏) -The plans are a bit pricey, but I think it averages out all together for both Tommy’s Express and myself! I can only imagine what it may cost them for me going back through a few times! Although if it was washed the first time correctly then it wouldn’t be necessary having to go back through! -For the last ENTIRE winter the mat cleaner was not in service!!! I’m not sure if they were open during previous winters, but I didn’t need it then like I needed it last winter!! So as soon as they were opened up and I got a wash I also ran my mat’s through twice…😬not wanting to do more than that because other people were waiting for a turn as well. If they close them purposely for winter due to the salt possibly clogging the machine or because the machine can’t function during such cold temperatures…🤔(we are a northern state 🙃) then I really hope they can fix/remedy the issue maybe by building an enclosure for the mat cleaner machines, and if need be redesign the machines for a better clean/light dry as well!! -The vacuum’s are just as horrible as previously reviewed by others lol I’ve literally backed into and pulled forward to SEVERAL different vacuum’s on a visit, and on more than one occasion to find one that actually worked instead of just making noise! I’m going with horrible design which poorly allows for them to be clogged fairly easy!!! (because most car washes that have been in business awhile know they’ll have some customers who will choose to suck up ALL the trash in their vehicle…..including trash not meant for vacuum’s in general 🙄😳😬 instead of throw it away😣 they have better equipped vacuums!!) I honestly got tired of playing “ring around the vacuum’s” just to find one that’ll suck up light dirt & sand from my kids that I just use the shop vac when I get home. Overall this place may not be top rated, but it does have great potential!! I’ll continue to support them because of it’s potential and it’s not half bad…at least everything works half of the time😬🤭😉