TivlyReviews of tivly.com

Don't wasted your time - Called and spoke with a person named "Portia" who took all my info and swithched me over to another line to speak with an unnamed insurance agent at an unnamed company. Then an automated message asked if I called them or if I was switched over and promised anything - I was promised a quote so I pressed 2 and was disconnected. When I called Tivly back again, another five minutes explaining what just happened to some person named "Chalma"? who swithced me over to a busy signal.

Waste of time, they just make 100 questions and then “redirect” you to a confusing web without a solution or even a quote. Stay away

The staff member I recently had the pleasure of interacting with a staff member from Tivly, and I was genuinely impressed by their level of support. From the moment I reached out, they demonstrated a deep understanding of the various services offered by Tivly. Their expertise not only reassured me but also made the entire process much smoother. What stood out the most was their commitment to finding a policy that perfectly matched my specific needs. They took the time to listen to my concerns and preferences, providing tailored recommendations rather than a one-size-fits-all solution. This personalized approach made me feel valued as a customer and confident in my decision. Overall, I couldn't have asked for a better experience. The combination of their knowledge and helpfulness turned what could have been a complicated task into a straightforward and stress-free one. I left the interaction feeling well-informed and satisfied with the policy I chose, knowing it was the best fit for my situation.was extremely helpful and knowledgeable about Tivly's services, and they found the best policy to meet my needs.

Very kind and helpful to work with

Shirlan was a great help.

Customer service= 0 rating… you have no main point of contact. NO EMAIL CORRESPONDENCE HAS A PHONE NUMBER. THEY CHARGED $3,000 to do an inspection of our commercial property. We had to meet the inspector on 5 different occasions with 2 of those meetings being canceled after we arrived for the meeting. (This a small portfolio of duplexs that sit all together). INSPECTION REPORT: to maintain the coverage, they expected hundreds of thousands of dollars of work to be done to satisfy a simple foe policy with no wind and hail, no water protection. A truly stopped down policy. Policy premium was only like $16,000 to put into perspective of the size of the property value. It is not even in disrepair, just older than new construction. No phone call… just a letter stating we had 10 days to comply and complete the repairs or we were canceled. Even if we did the repairs, we could not have completed them in 10 days. So we called to cut our loss short and canceled the policy. They held our refund a full 90 days and sent us a mere $1300 refund for a $21,000 policy (inspection fee, agency fees, taxes, etc) did not communicate with us, only us pushing back did we even achieve more than the $1300. I know you may be saying their rates look good, but I suggest you find an agency with a human and customer service driven team. You get no discount by not having it with Tivly. You just get hassled. Good luck!

Very good everything easy and fast

Chris Holmes at JXX did a wonderful job at assisting me with our quotes. Very informed and helpful regarding the S. FL market