Tires PlusReviews of tiresplus.com

Took our Audi A4 to the Berwyn, PA location in 2024 for new breaks and annual inspection. TiresPlus claim to have replaced both pads and rotors front and back. Less than a year later the Audi needs new breaks (pads & rotors), TirePlus did not perform the work they charged us for. The parts on the car were worn, old, and rusty; not brand new with less than a year of wear. The location refused to help claiming no manager on site. I had to file a complaint with the Corporate Office. I am still waiting to hear back, next step is disputing the charges with our credit card company.

I went in for a brake inspection today. It was very hot so they told me they could do the inspection but couldn't do any work today because it was too hot and a couple guys weren't feeling too well because of the heat. I thought well maybe the inspection wouldn't be very good either because of the heat. BINGO! I sat outside under the shade of a tree and watched my car. They pulled the rear passenger side tire off my car. The tech. was hitting my brake drum with a sledge hammer to free it up to pull off the outside to actually see the brake shoes and hardware. I never saw him pull the drum cover off and on the driver side they never even removed the rim and tire. I know it was hot but if you don't have the energy to do the inspection just say so rather than fraudulently say you did.

I’m a 35-year-old veteran and a long-time car enthusiast who understands proper shop procedures and accountability. I recently visited this location to have a tire sensor installed — a basic job that ended with operator error and a damaged high-performance tire (Pirelli P-Zero with less than 3,500 miles on it). During service, the technician clearly misused the tire machine by placing the mounting spoon on the sidewall rather than the bead — resulting in a punctured sidewall. This is not a “wear and tear” issue. It’s 100% a shop-induced failure. I witnessed the reaction of the employee and the desk clerk when they saw the damage: head in hands, followed by a quiet phone call — a clear admission that something went wrong. Instead of taking responsibility, the front clerk refused to provide the manager’s contact info, forcing me to go through him like a gatekeeper. When I finally spoke to the store manager, he tried to deflect blame by claiming the tread depth was too low — despite the tire being practically new. As anyone familiar with P-Zeros knows, these tires come with a shallower tread by design due to their compound and performance category. I requested only what was fair: a replacement of the exact same tire, new or used, with matching tread depth. I even declined asking for anything beyond that. The manager still insisted on “splitting the cost,” which I refused — as I should not be penalized for their technician’s mistake. When I asked for their insurance information — as allowed under Florida consumer law — I was denied that too. For a new shop location trying to build trust in the community, this is unacceptable. It should not take “district manager approval” to resolve a $400 mistake when the evidence and responsibility are clear-cut. I will update this review if the situation is resolved with professionalism and a proper apology, but for now, I strongly urge any discerning customer — especially those with performance vehicles — to take their business elsewhere.

I scheduled an appointment at 1:00 PM for a simple tire rotation and balance. I left the vehicle with the business and didn't hear from them for two (2) plus hours. I called, as this service shouldn't take 40 minutes on a bad day, but they "we're just about to move my truck to a bay and begin work. I'll call you when I'm done." I patiently waited 40 more minutes and simply retrieved my truck from the business. The attendant stated they only had two people working. Maybe, just maybe, they shouldn't take appointments that have no intention to keep unless nothing else arrives that makes more money. I'm done with this business as well....

If I could give a 0 I sure would! Had a 12.30 appointment today to have my front winter tires taken off and have my summers mounted. Now keep in mind I bought all 4 summer tires and the front set of bridgestone winter tires from them. When bought they sold me an extra warranty to where I was supposed to have 0 charge when getting them rotated back and forth as the seasons change but they had a new manager named Mike who I had never seen before I had always had good luck with Steven Leazenby the old manager but this Mike proceeded to tell me it would be 69.00 for this of which I had a warranty they charged me for. STAY AWAY FROM TIRES PLUS IN COUNCIL BLUFFS,IOWA

Tires Plus = plus more money! Warning! They will just include the Road Hazard Warranty without your consent, will bait and switch you on the price and the "out the door" price, isn't. Needed some economical tires for my daughter's car. Purchased several sets of tires (at least 7 sets) from this store for over a decade (ranging from their cheapest to their most expensive). Always had excellent service until I came across Nate. (Apparently under new management, and it shows). Nate was dishonest from the moment I walked in. I reserved a set of tires online and Nate said he couldn't get those tires, but magically had the more expensive set in stock. He claimed the nearest set of the less expensive tire was "miles away" and he couldn't get them. He lied! (I called two nearby stores after and they said they could get them same day, "no problem"). Then he said it needed an alignment, but never provided any print out. Based on the lies and shady things they did, I have my doubts it was necessary. Then Nate included the optional road hazard warranty without asking me if I wanted it. Never went over the bill or the services. Was going to email me a bill, but I wanted it printed. That's when I discovered that I was being overcharged. The "out the door price" on the website didn't match what I was being charged, even minus the alignment and warranty I didn't ask for. Overcharged me nearly $200. The problem is I trusted the business. Never again. I will never be back. Years of good excellent service ruined by one greedy jerk and a customer service that doesn't care. Thanks a lot (sarcasm), Nate. They not only lost me as a customer, but my daughter and everyone I know too. FYI... Many quality brands (Hankook, Continental and Michelin) offer Road Hazard Warranty as part of their manufacturers warranty. No need to purchase separately. Discount Tire honors their online price, and tire selection, you can even pay online so you know exactly what it will be and get the tires you ordered. Cosco offers free road hazard warranty for 5 years. You can get a Cosco membership for less money than what Tires Plus charge for the warranty alone. Terrible service, bait and switch pricing, charges you for things you didn't ask for or authorize.

I brought my vehicle to Tires Plus in Lake Mary and was charged nearly $2,600 for a list of repairs. I later learned from a second certified mechanic; I should have been charged approximately $1000. The mechanic also told me an oil cap was nearly falling off, he said this could have been dangerous; I had been driving like this for weeks. In addition, I was told I needed additional repairs, within “a few months”, repairs totaling $1,600. Believing my car needed repairs, I was worried to drive my car,and was shocked to find that none of the repairs listed on the $1600 estimate, were not needed at all. In fact, the real issue was resolved for $325 — and included none of what Tires Plus claimed. This is not just bad service — it's a textbook case of unfair and deceptive trade practices under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). A regional manager later admitted photos were taken of the alleged damage — yet those were never provided. I was misled, overcharged, and nearly pressured into unnecessary service — all while recovering from major surgery. Their conduct was a violation of deceptive business practices prohibited under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA), found in Florida Statutes § 501.201–213. I will be taking further action and urge others to get a second opinion and research your rights before agreeing to any service.

I would avoid EVER using Tires Plus they are completely incompetent crooked low character organization. I took my vehicle in for an oil change and the lazy, incompetent, crooked people there damaged my engine. It’s not an opinion-based review, this is factual. I even contacted them with obvious proof, and I never heard a word back. Its been over a week and I even contacted the corporate office, I contacted Bridgestone, because they own the crooks, and no matter how many messages I leave or emails I send, the crooks never respond. I would avoid this business at all costs!