Tiny Earth ToysReviews of tinyearthtoys.com

Response from Tiny Earth Toys· Aug 8, 2023

Hi Ahram, Thank you for contacting Tiny Earth Toys! We appreciate your message and the time you've taken to reach out to us. You've currently reached us outside of our normal business hours. Rest assured, we have received your message, and our team looks forward to answering all of your Tiny Earth questions once we resume our regular operations. We typically respond to messages within 1 business day. In the meantime, please feel free to check out our Tiny Earth Toys FAQ: https://tinyearthtoys.com/pages/faq page to help answer answers to some commonly asked questions. Thank you again for contacting us. We appreciate your support and will get back to you as soon as we can.

Response from Tiny Earth Toys· Jun 1, 2023

Hi Samar, thanks so much for this feedback. I'm so sorry to hear that you had a poor experience with us. To explain our pricing a bit, we rent toys to make a variety of high quality toys available to families just for when they need them. Our average 5 toy kit contains toys worth more than $200 at retail. At $280 for 3 shipments of 5 toys, you effectively paid less than half of what you would have for the same toys if you had purchased them. The membership you signed up for (and agreed to at checkout) included free shipping and exchanges every 2 months to maximize your child's learning and reduce our shipping impact. We set this membership up to be paid monthly instead of every 2 months at the same time as exchange because we wanted to make it more affordable month-to-month, but we understand that that may have been confusing! So, we recently updated our pricing to hopefully make this make more sense for families. Now, we charge a small membership fee for access to our toys and resources and then families pay per shipment, at whatever shipment frequency they prefer. If you ever decide to rejoin us, I think you'll find that this works better for you, because your payments will be more aligned to when you're receiving a box of rental toys. Additionally, I'm so sorry that you had trouble with cancelling - you can cancel at any time within your account, and I'm sorry that it wasn't easier for you via email. We'll work on this! Finally, our customers need to use the return labels we provide for free or provide a return receipt and tracking number if you want to use your own. If another return label is used we have no way to tell that it's you who returned the toys!

Response from Tiny Earth Toys· Apr 13, 2023

Edgar, thanks for the feedback. If you need any help stopping your subscription, please reach out to [email protected] or you can log into your account and cancel. We're sorry it didn't work out for you but appreciate you giving it a chance!

Response from Tiny Earth Toys· Feb 22, 2023

Luetta, Thank you for the feedback! A member of our team will reach out to see if we can help you get the right toys!

Response from Tiny Earth Toys· Nov 5, 2022

Hi Sharon, I just read your review on Trustpilot and am reaching out about your less than stellar experience with the Free Toy Exchange you had. I am really sorry about our error selecting a duplicate toy from your first shipment. I understand you canceled because the quality didn't meet your expectations but I wanted to personally apologize and also refund you for your October payment. You should receive that refund to your card within 3-5 business days. Again, I am sorry for our error and really appreciate that you had tried to support our business! I hope you and your family are having a great weekend.