Bad
66 reviews
Timothy MatthewHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Timothy Matthew is an Italian-inspired sunglasses brand built around Italian design. Our frames draw from the proportions and refinement of the Mediterranean coast, made for slow afternoons, long drives, and the days worth slowing down. Every pair includes UV400 protection, a hard case, and a microfiber cloth. We ship across the United States with a flat-rate fee, offer 60-day returns, and respond to every message personally within one business day. Frames, worth the look.
Timothy Matthew (timothy-matthew.com) has 66 customer reviews on Rated Honest, with an average rating of 1.7 out of 5.
66 approved reviews, newest moderated first
NC
Posted
Product received looks like a very cheap version of photos displayed on the website. Top stitching not the same. Sole and heel not the same. Poor quality materials. Frustrating returns procedure. Would definitely not recommend!
Chris D.
Posted
It's a scam. The items are not as described or pictured. The only way to get a full refund is to send it back to China at YOUR cost. Otherwise you can only get 15% back. Unless you like not getting what you order and/or not getting your money back, do not buy from this company
Betsy J.
Posted
I took a chance on this company and ordered a blouse. It took many weeks to receive it because it came from China. The fabric was cheap and it looked nothing like the photo. When I contacted customer service about returning, the best option was to keep the blouse and receive a 15% refund. So, they’re going to receive a profit no matter what. Will report to the FTC. Lesson learned. DO NOT FALL FOR THIS SO-CALLED BUSINESS. It’s a very clever scam.
callmeyaz
Posted
I ordered a "Premium cotton blend" Knit blazer for $70. What I got was shirt made from a see through polyester fabric that is stitched to look like a blazer but more like a Halloween Costume. When contacted Customer service they refused to acknowledge the defect and gave the following options: 1 - 15% refund and no return required. 2 - full refund but I have to pay the shipping cost $40-$50 3 - One time free replacement. This is seller is operating from China and is a scammer that is circumventing the system and is abusing the trade guide lines by first not delivering a product that was promised and then using bulling them into conceding into surrendering their payment. I have reported them to FTC.
Rylee C.
Posted
I wish I had read the independent reviews before ordering from Timothy Matthew. The suit I received was extremely disappointing. The material feels cheap, the construction and finish are poor, and the overall appearance is nowhere near the standard I expected from the product photos and description. In my opinion, the listing presents the product in a way that is far more flattering than what actually arrived. I contacted customer service because I wanted to return it for a full refund. Instead of simply arranging the return, I was first offered a 15% partial refund to keep the item. After I clearly said no and repeated that I wanted a full refund, I was then offered 25% to keep it. I have now had to state multiple times that I do not want a partial refund. To make things worse, I was told that if I want a full refund, I need to return the item to China at my own expense, with return postage estimated at USD $40–$50. So apparently the customer is expected to spend a significant amount of money returning an item they are unhappy with because of its poor quality. After looking into the company further, I have also found numerous other reviews describing very similar experiences with product quality, partial refund offers and expensive international returns. At this point, the entire experience has left me seriously questioning the way these products are advertised and how customer complaints are handled. I am still pursuing my full refund.
Ms C.
Posted
DO NOT BUY FROM THIS CO Complete Trash product!! I ordered a pair of shoes that are made of complete rubber!! Was advertised as leather. Looks Nothing like what was advertised! Shoes were packaged in a plastic bag no shoe box. Not to mention the crap came from China!! I am behound upset. And we're only willing to give a me 25% refund!! If i could give -0 stars that's what it would be.
Jenn C.
Posted
I ordered two dresses and one blazer. None of the three items was as advertised. The material was low quality, one dress was supposed to be embroidered linen and it was printed poly with rough cut edges. Shein-level items pretending to be expensive quality items. Oh, and don't try to return anything. You'll get the runaround, offers for partial refunds, (despite their website saying otherwise) and then they want you to ship it back to China even though the site says it's US or Australia.
Sandy G.
Posted
Chinese Fraudsters! Hey Americans! Do NOT purchase from this company. The posted pictures do not actually represent what they send you. Shipping takes a month- the clothes are worse than Walmart quality- and you will not be able to return them. They will make you pay to ship them back to China. Buyer beware!
